Technical Support Specialist
Provide assistance to users experiencing technical issues with hardware or software.
Job opportunities
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Jobs in SEEK right now
Job growth
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In the last 3 months
Salary
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Typical salary
Job satisfaction
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Job opportunities
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Jobs in SEEK right now
Salary
-
Typical salary
Job growth
-
In the last 3 months
Job satisfaction
-
On this page
- What's it like to be a Technical Support Specialist?
- Latest Technical Support Specialist jobs
- Top skills and experience for Technical Support Specialists
- Technical Support Specialist role reviews
What's it like to be a Technical Support Specialist?
A Technical Support Specialist helps users troubleshoot and resolve issues with computer systems, software, and hardware. They provide technical assistance, answer questions, and guide users through steps to resolve technical problems. Their role is critical in ensuring the smooth operation of technology within a business or organisation.
Tasks and duties
- Providing technical assistance to users, answering questions and troubleshooting problems.
- Guiding users through steps to resolve technical problems, either in person or over the phone.
- Installing, maintaining, and updating software and hardware.
- Monitoring and maintaining networks and servers.
- Documenting technical issues and solutions to create a knowledge base for future reference.
- Staying up-to-date with the latest technologies and potential issues.
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Find out how your salary compares with the average salary for Technical Support Specialists.
Latest Technical Support Specialist jobs on SEEK
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Technical Support Specialist employers on SEEK are looking for job seekers with expertise in the following areas.
Troubleshooting
Hardware
Customer Interaction
Customer Service
Problem Solving
Information Technology
Printers
Rapport Building
Microsoft Operating Systems
Systems Improvement
Aderant Software
IT Technical Support
Communication Skills
Microsoft Windows
Applications Support
Schematic Drawings
Installation
Thoroughness
Written Communication
Practice Management
Source: SEEK job ads and SEEK Profile data
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Latest Technical Support Specialist reviews
Aug 2023
A good opportunity to develop my leadership skills
Reviewer's Qualification
Diploma of Computer Networking
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
Specialisation
Information & Communication Technology
The good things
Its a good role to help grow and develop the team . To teach and mentor them so they can be better team members. Also to give feedback to the wider business on the support the team needs.
The challenges
It can get very repetitive, doing the same thing day in day out . Dealing with customers raising the same issues.
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Dec 2023
It was amazing! I learned so much that I will keep for life!
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Call Centre & Customer Service
The good things
I love the people the most! They helped me get through the job! And I just love meeting new people and talking to people!
The challenges
Nothing! It was pretty cool! I knew what I was signing up for!
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Source: SEEK role reviews
SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.co.nz
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