IT Support Engineer
Provide technical assistance to resolve IT issues such as hardware problems and software glitches.
Job opportunities
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Jobs in SEEK right nowJob growth
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In the last 3 monthsSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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In the last 3 monthsJob satisfaction
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On this page
- What's it like to be an IT Support Engineer?
- Latest IT Support Engineer jobs
- Top skills and experience for IT Support Engineers
- IT Support Engineer role reviews
What's it like to be an IT Support Engineer?
An IT Support Engineer assists with the maintenance and troubleshooting of an organisation's computer systems and networks. They provide technical assistance to users, maintain hardware and software, and resolve technical issues. They're vital in ensuring the smooth operation of IT infrastructure and in providing support when technical issues arise.Tasks and duties
- Providing technical support to users, resolving issues and answering queries.
- Installing, maintaining, and upgrading hardware and software, ensuring optimal performance.
- Monitoring system performance and troubleshooting issues as they arise.
- Assisting in implementing and maintaining network security measures.
- Training users in new and existing IT systems and software.
- Documenting IT support activities and keeping records of reported incidents and solutions.
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Find out how your salary compares with the average salary for IT Support Engineers.Latest IT Support Engineer jobs on SEEK
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. IT Support Engineer employers on SEEK are looking for job seekers with expertise in the following areas. IT Technical Support
Microsoft Office 365
Troubleshooting
Hardware
Microsoft Windows Server
Microsoft Azure
Information Technology Systems
Firewalls
Information Technology Infrastructure
Microsoft Active Directory
Microsoft Intune
Ticketing
Technical Support
Customer Service
Microsoft Desktop Window Manager
Printers
Antivirus
Desktop Support
Systems Management
Microsoft Azure Active Directory
Source: SEEK job ads and SEEK Profile data
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Latest IT Support Engineer reviews
Aug 2025
“An excellent opportunity to grow in troubleshooting, system administration, and user support at higher levels
Experience1 – 4 years
Organisation sizeMedium (20-199 employees)
SpecialisationInformation & Communication Technology
The good thingsNew Zealand values balance between professional and personal life, which helps me stay motivated and productive.
The challengesAt times, communication between technical and non-technical teams can be difficult, but it’s helped me improve my ability to explain complex issues in simple terms.
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Sep 2025
Adventurous
Reviewer's QualificationBachelor of Computer Systems
Experience1 – 4 years
Organisation sizeSmall (1-19 employees)
SpecialisationInformation & Communication Technology
The good thingsAbility to be agile and resolve issues
The challengesSome tasks might be repetitive, and additionally educating clients about what you are doing is also an important and patience-challenging task.
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