Service Desk Analyst
Provide first level technical support for users or clients.
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In the last 3 months
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Typical salary
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Job opportunities
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Jobs in SEEK right now
Salary
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Typical salary
Job growth
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In the last 3 months
Job satisfaction
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On this page
- What's it like to be a Service Desk Analyst?
- How to become a Service Desk Analyst
- Latest Service Desk Analyst jobs
- Top skills and experience for Service Desk Analysts
- Is Service Desk Analyst the right role for you?
- Service Desk Analyst role reviews
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Latest Service Desk Analyst reviews
Jan 2024
Great opportunity to learn about the government and it's a stepping stone into IT support.
Experience
5 – 9 years
Organisation size
Large (200+ employees)
Specialisation
Education & Training
The good things
I worked in this particular role of Education Service Desk Analyst - Level 1 support for 3.5 years over year 7 years ago. (the remuneration amount will different now). It was a privilege for me and t...
The challenges
Large volume of work and being in a call centre environment. With being on the phones, were put on the spot at times, which can be stressful for maybe someone who hasn't had a lot of IT experience.
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Feb 2024
Good place to start and progress further
Reviewer's Qualification
Bachelor of Information Technology
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Information & Communication Technology
The good things
You will learn a lot but can get repeated if you're stuck is same role
The challenges
Pay rise is often quite low and lot of micro management(differers from companies)
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Source: SEEK role reviews
SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.co.nz
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