Customer Success Manager
Ensure customers achieve their goals while using a company's product or service, fostering customer retention.
Job opportunities
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Jobs in SEEK right nowJob growth
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In the last 3 monthsSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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In the last 3 monthsJob satisfaction
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On this page
- What's it like to be a Customer Success Manager?
- Latest Customer Success Manager jobs
- Top skills and experience for Customer Success Managers
- Customer Success Manager role reviews
What's it like to be a Customer Success Manager?
A Customer Success Manager is responsible for maintaining the relationship between a company and its clients. They help clients achieve their goals by understanding their needs and ensuring the company's products or services meet these needs. They are proactive, anticipating potential issues and solving problems before they arise, and they also analyse data to improve customer engagement and retention.Tasks and duties
- Developing and maintaining strong relationships with clients.
- Understanding client needs and ensuring the product or service meets those needs.
- Providing product training and support to clients.
- Monitoring and analysing customer's usage of the product or service.
- Identifying opportunities for upselling or cross-selling.
- Collaborating with sales and product teams to improve customer experience.
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Find out how your salary compares with the average salary for Customer Success Managers.Latest Customer Success Manager jobs on SEEK
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Customer Success Manager employers on SEEK are looking for job seekers with expertise in the following areas. Customer Success
Account Management
Adoptions
Software as A Service
Hubspot Software
Relationship Management
CSMS
Loyalty
Customer Retention
Customer Interaction
CRM Software
Product Development
Communication Skills
Upselling
Customer Service
Client Onboarding
Customer Engagement
Customer Oriented
Self Motivation
B2B Sales
Source: SEEK job ads and SEEK Profile data
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Latest Customer Success Manager reviews
Mar 2025
Always in servitude, sometimes a super hero
Experience1 – 4 years
Organisation sizeMedium (20-199 employees)
SpecialisationManufacturing, Transport & Logistics
The good thingsI like that I get to help my clients love the company/product more after dealing with me which makes me a valuable asset to the company. I like the challenge of solving problems and creating opportuni...
The challengesSometimes the limitations of your options of making a customer happy. As they say you can't please everyone. It is also a challenge to balance the expectations of the customer and the policy of the co...
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