Claims Consultant
Assess and manage insurance claims to resolve customer disputes and reimbursements.
Job opportunities
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Jobs in SEEK right nowJob growth
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In the last 3 monthsSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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In the last 3 monthsJob satisfaction
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On this page
- What's it like to be a Claims Consultant?
- Latest Claims Consultant jobs
- Top skills and experience for Claims Consultants
- Claims Consultant role reviews
What's it like to be a Claims Consultant?
A Claims Consultant handles insurance claims on behalf of clients. They are responsible for investigating and processing insurance claims, negotiating settlements and ensuring all claim documentation is in order. This involves liaising with insurance companies, medical professionals, lawyers and clients to ensure a fair and accurate claim settlement. Claims Consultants often work with insurance companies, brokerages and law firms, but some operate independently or within larger consultancies.
Tasks and duties
- Reviewing insurance claims and determining the validity of the claim based on policy.
- Communicating with policyholders to gather detailed information about their insurance claim.
- Coordinating with adjusters, investigators, and other professionals to verify claim details.
- Evaluating the extent and value of damages covered by the insurance policy.
- Negotiating settlements with the claimant in line with company policy and legal requirements.
- Keeping detailed records of claims and submitting reports to the management.
- Remaining updated on changes in laws, regulations, and company policies related to insurance claims.
Compare your salary
Find out how your salary compares with the average salary for Claims Consultants.Latest Claims Consultant jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Claims Consultant jobs on SEEK right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Claims Consultant employers on SEEK are looking for job seekers with expertise in the following areas. Claims Management
Empathy
Insurance Industry
Liaison Skills
Case Management
Claims Settlement
Contact Centre Services
Decision Making Skills
Rehabilitation
Customer Oriented
Product Knowledge
Life Insurance
Accuracy
Vocational Rehabilitation
Relationship Management
Thoroughness
Written Communication
Negotiation
Underwriting
Providing Support
Source: SEEK job ads and SEEK Profile data
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Latest Claims Consultant reviews
Jul 2024
Rewarding with a good work life balance.
Reviewer's QualificationCertificate in Financial Services (Level 5)
Experience5 – 9 years
Organisation sizeLarge (200+ employees)
SpecialisationInsurance & Superannuation
The good thingsIt’s the job where no two days are the same. A lot of room to grow and develop critical skills which are transferable both within the industry and across other industry sectors. It’s very rewarding an...
The challengesThe learning can be very overwhelming for newcomers with complex concepts.
It can sometimes be hard to move into more technical roles as they those staff have long tenure.
Read more
May 2025
Claims expert
Reviewer's QualificationBachelor of Information Systems
Experience1 – 4 years
Organisation sizeLarge (200+ employees)
SpecialisationInsurance & Superannuation
The good thingsThe opportunity to assist customers who need it the most. Specially during difficult claims where people need someone to rely on for assistance. It is fulfilling and feels good to be able to help.
The challengesHard claims where it involve declines or partial payments, causes people to get angry at you and start being nasty towards you. It is important to stay strong during this time and to remember that you...
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SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.co.nz
