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Lead – Contact Centre Excellence (Training & Performance Focus)

at Compass Communications

This is a Full time job

Auckland CBD, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Take what you know and apply it on your terms to achieve great things
  • Lead and Inspire with excitement and ownership, not management and process!
  • Contribute to developing cutting-edge Digital and AI customer experiences
This people leadership role is ideally suited to a Senior Contact Centre Team Leader, Trainer or a Contact Centre Manager returning to the workforce.
Listed eight days ago

Lead – Contact Centre Excellence (Training & Performance Focus)

at Compass Communications

This is a Full time job

Auckland CBD, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Take what you know and apply it on your terms to achieve great things
  • Lead and Inspire with excitement and ownership, not management and process!
  • Contribute to developing cutting-edge Digital and AI customer experiences
This people leadership role is ideally suited to a Senior Contact Centre Team Leader, Trainer or a Contact Centre Manager returning to the workforce.
8d ago
Listed ten days ago

Sales & Service Contact Centre Leader

at Southern Cross Travel Insurance

This is a Full time job

Auckland CBD, Auckland
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Hybrid & flexible work options + 5 Wellbeing leave days
  • Competitive salary + health and life insurance + additional benefits
  • Supportive and collaborative team environment
Lead our contact centre team to deliver superior customer experiences, accomplish performance targets + contribute to our organisational strategy.
10d ago
Listed nine days ago

Customer Support Team Leader

at salt

This is a Full time job

East Tamaki, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • One of NZ's largest retailers - excellent brand & culture to match
  • Huge career & growth opportunities
  • Impressive offices & facilities in Highbrook (subsidised café too!)
Huge opportunity for a Team Leader to take this team to the next level with your proactive coaching approach!
9d ago
Listed more than thirty days ago

Customer Service Manager

at Tribe (New Zealand) Limited

This is a Full time job

Papatoetoe, Auckland
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Iconic New Zealand brand famous for delivering sustainable products
  • Varied leadership role with a focus on delivering exceptional service
  • Pivotal role where you will be working with various teams
Join this amazing purpose-led NZ business, leading a team of Customer Service Representatives, help foster a culture of service and excellent!
30d+ ago
Expiring soon
Listed nine days ago

Technical Customer Support Team Lead

at Potentia

This is a Full time job

Parnell, Auckland
NZD 75000 - 85000 per annum
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Lead and mentor a dynamic team of 6
  • Balance leadership with hands-on customer support.
  • Share your networking knowledge
Lead a team of 6 in delivering exceptional customer service. This role is a split between team leadership and hands-on customer support.
9d ago
Listed twenty two days ago

Customer Service Manager

at Refrigafreighters

This is a Full time job

Takanini, Auckland
subClassification: ManagementManagement
classification: Manufacturing, Transport & Logistics(Manufacturing, Transport & Logistics)
  • 100% privately NZ owned and operated
  • Handy Takanini location - close to the motorway
  • Company profit share scheme + tools of trade
If you're an experienced Customer Service Manager looking for an awesome opportunity in a leading transport business - this could be the role for you!
22d ago
Listed two days ago

Customer Care Assistant Team Leader (2x fixed-term opportunities)

at Auckland Transport

This is a Full time job

Auckland CBD, Auckland
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Multiple opportunities available
  • Fixed term contracts
  • Viaduct harbour location
If you love delivering excellent customer service, leading and developing people, join our Customer Service team as Assistant Team leaders!
2d ago
Listed nine days ago

Head of Customer

at posBoss Limited

This is a Full time job

Auckland CBD, Auckland
subClassification: ManagementManagement
classification: Information & Communication Technology(Information & Communication Technology)
  • Established SaaS scale-up business, operationalising a “Wildly Important Goal”
  • Work immediately with our extensive customer base and drive growth
  • Flexible on location, 4 day work week, monthly coffee subscription, ESOP
Our Head of Customer will champion our growing customer base of independent hospitality operators across multiple countries.
9d ago
Listed six days ago

Customer Experience Owner

at ASB Bank Limited

This is a Full time job

Auckland CBD, Auckland
subClassification: Product Management & DevelopmentProduct Management & Development
classification: Information & Communication Technology(Information & Communication Technology)
  • Ranked #1 Employer of The Year By LinkedIn 2023
  • Supportive and engaged team culture
  • Flexible working options, development opportunities and banking benefits!
A key member of the Leadership team in the L&P Tribe, you will lead enterprise squad(s) to deliver tangible home lending experiences to customers.
6d ago
Listed eleven days ago

Recreation Centre - Customer Experience Team Leader

at The University of Auckland

This is a Full time job

Auckland CBD, Auckland
Receive 5 weeks annual leave + 6.75 Super
subClassification: ManagementManagement
classification: Sport & Recreation(Sport & Recreation)
  • Bring your innovative, process and administration skills
  • Work with a passionate team doing meaningful work in a brand new building
  • Receive 5 weeks annual leave, with great benefits, 6.75 super
Administration focus, play a pivotal role in enhancing our digital and in-person user experience through outstanding customer service initiatives
11d ago
Listed six days ago

Workforce Optimisation Lead

at Mercury

This is a Full time job

Newmarket, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Flexibility to be based in Auckland or Tauranga
  • Implement new solutions & processes that leverage existing performance
  • Excellent benefits including additional leave & WFH flexibility
Newly created role supporting our approx. 170 seat Contact Centre - your role is to optimise organisational performance through workforce planning.
6d ago
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