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Lead – Contact Centre Excellence (Training & Performance Focus)

at Compass Communications

This is a Full time job

Auckland CBD, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Take what you know and apply it on your terms to achieve great things
  • Lead and Inspire with excitement and ownership, not management and process!
  • Contribute to developing cutting-edge Digital and AI customer experiences
This people leadership role is ideally suited to a Senior Contact Centre Team Leader, Trainer or a Contact Centre Manager returning to the workforce.
This is a featured job
Featured

Workforce Optimisation Lead

at Mercury

This is a Full time job

Newmarket, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Flexibility to be based in Auckland or Tauranga
  • Implement new solutions & processes that leverage existing performance
  • Excellent benefits including additional leave & WFH flexibility
Newly created role supporting our approx. 170 seat Contact Centre - your role is to optimise organisational performance through workforce planning.
Listed three days ago

Business Analyst

at Vector Limited

This is a Full time job

Newmarket, Auckland
Hybrid, flexible working + many health benefits
subClassification: Business/Systems AnalystsBusiness/Systems Analysts
classification: Information & Communication Technology(Information & Communication Technology)
  • Bring your strong influencing, negotiation skills to this dynamic role
  • A role where you can frame problems and apply your robust BA skills
  • Health and wellness benefits + full Income protection & life Insurance
Senior role for a customer savvy BA, who can identifying opportunities across our value steams to improve business processes and user experience.
3d ago
Listed four days ago

Business Analyst

at Sanford

This is a Full time job

Auckland CBD, Auckland
subClassification: Business/Systems AnalystsBusiness/Systems Analysts
classification: Information & Communication Technology(Information & Communication Technology)
  • Hybrid work environment
  • Competitive Salary on offer
  • Beautiful Auckland CBD office on the water
Seeking a Business Analyst to enhance and refine our MES and ERP systems (process and technology) that have been recently implemented in the business.
4d ago
Listed four hours ago

Systems Analyst

at LIC

This is a Full time job

Auckland CBD, Auckland
subClassification: Business/Systems AnalystsBusiness/Systems Analysts
classification: Information & Communication Technology(Information & Communication Technology)
  • Join a modern employer who values work-life balance
  • Work as part of a friendly and supportive team environment
  • Free carparking, discounted insurances, access to employee shares scheme + more!
Support the operational running, maintenance and changes to our core business software solutions
4h ago
Be an early applicant
Listed six hours ago

Workforce Optimisation Lead

at Mercury

This is a Full time job

Newmarket, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Flexibility to be based in Auckland or Tauranga
  • Implement new solutions & processes that leverage existing performance
  • Excellent benefits including additional leave & WFH flexibility
Newly created role supporting our approx. 170 seat Contact Centre - your role is to optimise organisational performance through workforce planning.
6h ago
Listed five days ago

Business Analyst

at BNZ

This is a Full time job

Auckland CBD, Auckland
subClassification: Business/Systems AnalystsBusiness/Systems Analysts
classification: Information & Communication Technology(Information & Communication Technology)
  • Auckland based hybrid role
  • Two roles available - Android Platform and Web Platform teams
  • Generous benefits and leave allowance
Translate business needs into technical requirements, ensuring the development of solutions that deliver value and align with our strategic goals.
5d ago
Listed six hours ago

Customer Services Executive

at Brand Developers Ltd

This is a Full time job

Takapuna, Auckland
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • 50% Off all Thin Lizzy & TV shop products
  • Work with an enthusiastic and self driven team
  • Uncapped Commissions
Ready to join a team where your service creates lasting impressions? Turn customer interactions into unforgettable experiences with Thin Lizzy
6h ago
Listed four days ago

Motor Claims Consultant

at AA Insurance

This is a Full time job

Auckland CBD, Auckland
Competitive salary + annual bonus
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Up to 50% off car, home, and contents insurance
  • Annual bonus and salary review
  • Great career progression opportunities
Here is your opportunity to help us deliver our purpose; We care, we help, and we get things sorted for our customers.
4d ago
Listed three days ago

Business Analyst / Reporting Analyst

at Nectar NZ Limited

This is a Full time job

Auckland CBD, Auckland
subClassification: Business/Systems AnalystsBusiness/Systems Analysts
classification: Information & Communication Technology(Information & Communication Technology)
  • Leading edge NZ owned Fintech company offering fully digitised lending
  • Partner with all levels across IT, Operations and Lending to deliver projects
  • Able to make a difference delivering process, reporting and systems improvements
Nectar Money are investing in the future and are looking for their next superstar Business/Reporting Analyst
3d ago
Listed nine hours ago

Senior Digital Business Analyst

at Consult Recruitment - IT & Digital

This is a Contract/Temp job

Auckland CBD, Auckland
subClassification: Business/Systems AnalystsBusiness/Systems Analysts
classification: Information & Communication Technology(Information & Communication Technology)
  • Auckland CBD location with flexible working on offer
  • Previous banking/insurance or financial services industry experince a plus
  • Joining an exciting multi-year programme of work
Contract opportunity through to October (with high likelihood of extension)
9h ago
Listed nine hours ago

Care Coordinator

at Access Community Health

This is a Full time job

Auckland CBD, Auckland
$24.50
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Help make a difference for those in need
  • Ongoing Training and Development
  • Weekday Work Only
Work in a team to plan & organise our support workers rosters. Help allow our clients to get the care they need to live their best lives
9h ago
Listed nine hours ago

Customer Service - Service Facilitator

at New Zealand Health Group

This is a Full time job

Albany, Auckland
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Based in Tāmaki Makaurau Albany, Ōtautahi Christchurch or Kirikiriroa Hamilton!
  • Career development opportunities!
  • Full paid training provided!
We have exciting new opportunities for dedicated customer service individuals to join our readily expanding team across Aotearoa!
9h ago
Listed five days ago

Faults Services Team Leader

at Watercare Services Limited

This is a Full time job

Newmarket, Auckland
Competitive pay + Benefits
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Help provide Aucklander’s with a safe environment
  • Actively manage our team and communicate changes to stakeholders
  • A great environment where there is loads of variety
This team works 24/7 that has peaks and troughs periods and you will support our teams to resolve customer fault queries and find customer solutions
5d ago
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