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Lead – Contact Centre Excellence (Training & Performance Focus)

at Compass Communications

This is a Full time job

Auckland CBD, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Take what you know and apply it on your terms to achieve great things
  • Lead and Inspire with excitement and ownership, not management and process!
  • Contribute to developing cutting-edge Digital and AI customer experiences
This people leadership role is ideally suited to a Senior Contact Centre Team Leader, Trainer or a Contact Centre Manager returning to the workforce.
This is a featured job
Featured

Workforce Optimisation Lead

at Mercury

This is a Full time job

Newmarket, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Flexibility to be based in Auckland or Tauranga
  • Implement new solutions & processes that leverage existing performance
  • Excellent benefits including additional leave & WFH flexibility
Newly created role supporting our approx. 170 seat Contact Centre - your role is to optimise organisational performance through workforce planning.
Listed three days ago

Lead – Contact Centre Excellence (Training & Performance Focus)

at Compass Communications

This is a Full time job

Auckland CBD, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Take what you know and apply it on your terms to achieve great things
  • Lead and Inspire with excitement and ownership, not management and process!
  • Contribute to developing cutting-edge Digital and AI customer experiences
This people leadership role is ideally suited to a Senior Contact Centre Team Leader, Trainer or a Contact Centre Manager returning to the workforce.
3d ago
Listed three days ago

Head of IT & Infrastructure

at Clanwilliam

This is a Full time job

Newmarket, Auckland
subClassification: ManagementManagement
classification: Information & Communication Technology(Information & Communication Technology)
  • Enjoy hybrid working and flexible working options that suit your lifestyle
  • Grow your skills and progress your career in a strong successful organisation
  • Be part the ANZ Technology Leadership team in a strong, growing, global business
Combine your IT infrastructure expertise with leadership & people management talents in a business that enables better healthcare outcomes.
3d ago
Listed ten days ago

IT Manager

at Merchant 1948 and Mi Piaci (Overland Footwear Group)

This is a Full time job

Auckland CBD, Auckland
$90,000 – $110,000 per year
subClassification: ManagementManagement
classification: Information & Communication Technology(Information & Communication Technology)
  • Lead IT Strategy: Drive innovation and efficiency
  • Manage Key Projects: Oversee impactful IT projects and vendor relationships.
  • Enhance Systems: Ensure stability and security of Overland's IT infrastructure.
Join Overland as an IT Manager! Grow personally & professionally, enjoy top benefits, and thrive in NZ's award-winning culture!
10d ago
Listed six hours ago

Workforce Optimisation Lead

at Mercury

This is a Full time job

Newmarket, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Flexibility to be based in Auckland or Tauranga
  • Implement new solutions & processes that leverage existing performance
  • Excellent benefits including additional leave & WFH flexibility
Newly created role supporting our approx. 170 seat Contact Centre - your role is to optimise organisational performance through workforce planning.
6h ago
Listed three days ago

Head of Operations Process & Technology Improvement (OPTI)

at Transpower

This is a Full time job

Otara, Auckland
subClassification: ManagementManagement
classification: Information & Communication Technology(Information & Communication Technology)
  • Provide outstanding process and technology improvement leadership
  • Influence, lead change, and drive outcomes that support power system operations
  • Translate between Operations & IT to optimise investment & delivery of projects
Lead a passionate team to deliver solutions required to manage the real time power system 24/7 and prepare for an electrified future!
3d ago
Listed twelve days ago

Solutions Architect

at Younity

This is a Contract/Temp job

Penrose, Auckland
NZ$140 p/h - NZ$150 p/h
subClassification: ArchitectsArchitects
classification: Information & Communication Technology(Information & Communication Technology)
  • Exciting contract opportunity
  • Competitive hourly rate
  • Great location on the fringes of the city
Do you thrive in a dynamic environment where innovation is the norm? If so, we have the perfect opportunity for you!
12d ago
Listed four days ago

Customer Support Team Leader

at salt

This is a Full time job

East Tamaki, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • One of NZ's largest retailers - excellent brand & culture to match
  • Huge career & growth opportunities
  • Impressive offices & facilities in Highbrook (subsidised café too!)
Huge opportunity for a Team Leader to take this team to the next level with your proactive coaching approach!
4d ago
Listed five hours ago

General Manager Digital Services

at Tribe (New Zealand) Limited

This is a Full time job

Auckland CBD, Auckland
subClassification: ManagementManagement
classification: Information & Communication Technology(Information & Communication Technology)
  • Lead and inspire a team of 150 people
  • Strategic role with responsibility for smart tech, data, and AI solutions
  • Curious, adaptive, future focused culture with a strong growth mindset
Significant leadership position responsible for unlocking the potential for Mercury in the Digital & Data space
5h ago
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