Job Description

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Level 2 IT Support Technician

Advertiser: Rocket ITMore jobs from this company

Job Information

Job Listing Date
4 Jan 2020
Auckland, Rodney & North Shore
Work Type
Full Time
Information & Communication Technology, Help Desk & IT Support

We specialise in helping manufacturing, construction and multi-site retail that need tailored IT support, for production line and general IT support that needs to operate continuously, succeed by utilising the best in technology to drive efficiency, data safety and systems that are always available. Unlike other IT companies who provide one size fits all solutions across all industries, we pride ourselves on working alongside the businesses we interact with. This is demonstrated by our ten year and more experience with some of the countries well-known brands. Our goal is to increase our EBITDA by 3 times over the next 5 years and become the fastest growing IT Managed Services Provider. Our culture is driven by Fun, Attitude, Innovation, Trust and Honesty.

You will be

Working to SLA’s – using ticket management system
Managing client expectations
Prioritising calls on an on call roster
Providing great customer experiences
Always putting the client experience first. 


You will have

1 year experience resolving desktop issues
Fixing hardware and application issues
Experience working with SLA’s
Full clean NZ Driving Licence
Right to work in NZ
Own Vehicle
Ability to work alone and as a team



Microsoft qualifications
ITIL Foundation
Previous roaming desktop role



Come and be our next astronaut in 2020.

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have experience working in a technical support role?
  • Have you worked in a role where you were responsible for providing level 1 technical support?
  • Are you available to provide on call support when required?
  • Do you own or have regular access to a car?

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