Job Description

Job Header

After Hours Customer Service Co-ordinator

Advertiser: HealthCare NZMore jobs from this company

Job Information

Job Listing Date
3 Dec 2019
Location
Auckland, Rodney & North Shore
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

After Hours Customer Service Co-ordinator

After Hours Customer Service Co-ordinator

At HealthCare New Zealand, our vision is to provide the best home and community-based health, disability and rehabilitation support in New Zealand. We are committed to the values of Respect, Support and Excellence in all that we do.

We are looking for several After Hours Co-ordinators to join one of New Zealand's leading healthcare organisations. This is an exciting opportunity that will see you managing new referrals coming into the business and co-ordinating homecare services nationally amongst other responsibilities. You'll be someone who enjoys providing a seamless customer experience (whether that be with referring agencies, prospective clients or stakeholders) and takes a pro-active and motivated approach to your work. The hours required will involve weekends, public holidays, as well as am/pm work outside of normal business hours on weekdays.

Key responsibilities:

  • Handle inbound and outbound calls, and build effective relationships with customers and advisors
  • Provide clear and concise information and process requests in a timely manner
  • Make commercially sound decisions
  • Identify opportunities for process improvements
  • Collaborate with colleagues and support each other during busy times

Key requirements:

  • Contact centre experience
  • CRM/Client Management System experience (advantageous but not essential)
  • Exceptional communication skills
  • Strong technology skills
  • An innovative approach when finding solutions
  • Experience or qualifications in the health sector (advantageous but not essential)
  • The ability to speak other languages is highly desirable

Why join HealthCare NZ:

  • You will be working for a national healthcare company
  • Excellent location on the North Shore so you won't need to fight the traffic
  • A fun, team environment
  • Flexible working hours

To read a copy of our job description and apply - visit our website by pressing the apply now button.

Applications close on Friday, 13 December 2019.

After Hours Customer Service Co-ordinator

At HealthCare New Zealand, our vision is to provide the best home and community-based health, disability and rehabilitation support in New Zealand. We are committed to the values of Respect, Support and Excellence in all that we do.

We are looking for several After Hours Co-ordinators to join one of New Zealand's leading healthcare organisations. This is an exciting opportunity that will see you managing new referrals coming into the business and co-ordinating homecare services nationally amongst other responsibilities. You'll be someone who enjoys providing a seamless customer experience (whether that be with referring agencies, prospective clients or stakeholders) and takes a pro-active and motivated approach to your work. The hours required will involve weekends, public holidays, as well as am/pm work outside of normal business hours on weekdays.

Key responsibilities:

  • Handle inbound and outbound calls, and build effective relationships with customers and advisors
  • Provide clear and concise information and process requests in a timely manner
  • Make commercially sound decisions
  • Identify opportunities for process improvements
  • Collaborate with colleagues and support each other during busy times

Key requirements:

  • Contact centre experience
  • CRM/Client Management System experience (advantageous but not essential)
  • Exceptional communication skills
  • Strong technology skills
  • An innovative approach when finding solutions
  • Experience or qualifications in the health sector (advantageous but not essential)
  • The ability to speak other languages is highly desirable

Why join HealthCare NZ:

  • You will be working for a national healthcare company
  • Excellent location on the North Shore so you won't need to fight the traffic
  • A fun, team environment
  • Flexible working hours

To read a copy of our job description and apply - visit our website by pressing the apply now button.

Applications close on Friday, 13 December 2019.

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