Job Description

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ICT Technician

Advertiser: Proy Group LimitedMore jobs from this company

Job Information

Job Listing Date
2 Dec 2019
Bay of Plenty, Tauranga
Work Type
Full Time
Information & Communication Technology, Help Desk & IT Support

We are a small team and run a busy operation so you must be motivated and have a 'can-do' attitude.

Key Responsibilities.

Provide timely and professional, client level technical support for our Customers.

Maintain a commitment to continual self-improvement through regular professional development opportunities.

Respond to Web Help Desk service requests and maintain accurate task log.

Maintain, support and repair technical equipment, including desktops, laptops, printers, Mobile, A/V equipment and peripherals.

Sell IT products to the customers and response to IT related enquires.

Install and deploy new equipment, and perform hardware/software upgrades and installations.

Maintain computer hard drive images and regularly re-image machines.
Maintain accurate inventory database.

Research equipment, software or other solutions and recommend improvements.

Determining software and hardware requirements to provide solutions to problems.

Responding to inquiries about software and hardware problems.

Installing and downloading appropriate software.

Troubleshooting and resolution of technical problems related to compatibility with mobile phones, PC, laptops and tablets.

Manage security options and software in computers and networks to maintain privacy and protection from attacks.

Perform regular upgrades to ensure systems remain updated.

Arrange maintenance sessions to discover and mend inefficiencies
Keep records of repairs and fixes for future reference.

You will be required to travel to provide the IT services to the business customers.

Qualification and Experience.
IT qualification or At least three three years relevant work Experience will substitute for this qualification.

NZ full driving licence is must as you will be required to travel to the clients.

You must have good english language skills both written and oral.

You must be based in New Zealand and have NZ residency or a valid NZ work visa.


The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have customer service experience?
  • Do you have experience working in a technical support role?
  • Have you completed a qualification in ICT?
  • Have you worked in a role where you were responsible for providing level 3 technical support?

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