Job Description

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Sample Reception Technician

Advertiser: Analytica Laboratories LtdMore jobs from this company

Job Information

Job Listing Date
2 Dec 2019
Waikato, Hamilton
Work Type
Full Time
Call Centre & Customer Service, Other
About the opportunity
This is your chance to become part of a fast-growing commercial testing laboratory that provides information to Australasia's food and environmental sectors. We have a fantastic opportunity in our Sample Reception team for someone who is driven to provide exceptional customer service for a company passionate about helping its customers. The roles on offer are both in a Permanent and Fixed term capacity.

The person we are looking for to fill this role will enjoy dealing with people in person, by phone and by e-mail. They will have good attention to detail, so that we can rely on them to correctly identify and register samples for testing. The successful applicant will ideally have a minimum of two years customer experience, good attention to detail, with a genuine interest in science and a willingness to learn how we use testing techniques to deliver a fast, accurate service to our customer. 

Role description
Sample Reception Technicians are primarily responsible for processing and registering inwards samples and goods and providing support and service to customers. They need to keep precise records for tracking samples with 100 percent accuracy whilst also being able to multitask in a busy and dynamic environment.

The Sample Reception Technician is required to follow ISO 17025 quality requirements, Transitional Laboratory protocols and develop a good knowledge of the tests offered, pricing and customer relationships.
Responsibilities include
o Receipting in Samples
o Ensure the accuracy of the client details and the database
o Responding to queries by phone, email or in-person
o Explaining the tests available and pricing
o Sample tracking, returns and subcontracting
o Always follow ISO 17025 laboratory accreditation principles
o Actively practise continuous improvement
o Keep the workplace clean, tidy, and safe
o Adhere to Analytica's Health & Safety policies and practices

This role will suit someone with the following background/experience/qualities
Great communication skills, interpersonal skills, and work ethic
Self-motivated, works well with minimum supervision, not afraid to ask for help
Able to multi-task and well organized, pays attention to detail
Willing to learn and accept constructive criticism
Strong commercial and customer focus
Keen to learn and develop
Confident user of computers and software
Ability to follow written and verbal instructions

About the company
We began developing innovative testing solutions in 2011, building on decades of prior experience in commercial testing, research and science-based business. Today our strong team of over 120 technical and operational staff use world class equipment to deliver testing services that are faster, better, and cheaper than those available from other laboratories. Our customer service is widely regarded as being the best in the industry. We are ISO 17025 accredited by IANZ, meaning that we are independently assessed to have skilled staff, using robust testing methods, to deliver results that clients trust.

What we will offer
Career progression
Competitive income
Positive working environment

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