Job Description

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Customer Service - Technical Facilitator

Advertiser: Lawson Williams Specialist RecruitmentMore jobs from this company

Job Information

Job Listing Date
2 Dec 2019
Location
Waikato, Hamilton
Work Type
Full Time
Classification
Call Centre & Customer Service, Sales - Inbound
The Opportunity
Our client is an award-winning fabrication and production parts manufacturing business, recognised as a leading supplier to the dairy, food, pharmaceutical and aquaculture industries.  They have evolved through an ongoing commitment to best manufacturing practices, innovative design, customer service, technology and quality delivery.  The company is seeking a Customer Service / Technical Facilitator to join their team.

About the role
Reporting to the Production Office Team Leader, we are seeking a mechanically minded and technically skilled team member.  You will be feeding the production programming schedules to ensure that the laser cutting and press machines are operated at maximum capacity for the available workload.

Responsibilities
Some of your key tasks will include and are not limited to:
  • Quoting and estimating and maintaining a high level of customer service,
  • Working collaboratively with sales, design and production,
  • Assessing capacity across different manufacturing processes and liaising with customers or mutually achieve outcomes,
  • Participate in system development improvements,
  • Drafting work using Auto CAD design software,
  • Participate in a culture of continuous improvement.
Skills and experience  
  • Strong engineering fundamentals and a methodical approach to problem solving,
  • Customer service experience, as you will be dealing with customers both internally and externally,
  • Excellent communication, phone manner & written skills,
  • Ability to multitask, respond quickly and prioritise your workload,
  • Confident with computers and learning new software, 
  • Auto CAD software, intermediate level minimum, 
  • Exposure to manufacturing/fabrication and production environment including various production processes would be an advantage. 
If you are someone not afraid of learning something new, being hands on and working as part of a team, then we want to hear from you.
  
Come and join this hard working, passionate team be the best they can be.  In return you will be rewarded with a salary, medical insurance, profit share and long term career growth. 
  
To apply please send in a copy of your CV and cover letter in Word format.  For further information, contact Brigitta Warren on 021 335 341.
The Opportunity
Our client is an award-winning fabrication and production parts manufacturing business, recognised as a leading supplier to the dairy, food, pharmaceutical and aquaculture industries.  They have evolved through an ongoing commitment to best manufacturing practices, innovative design, customer service, technology and quality delivery.  The company is seeking a Customer Service / Technical Facilitator to join their team.

About the role
Reporting to the Production Office Team Leader, we are seeking a mechanically minded and technically skilled team member.  You will be feeding the production programming schedules to ensure that the laser cutting and press machines are operated at maximum capacity for the available workload.

Responsibilities
Some of your key tasks will include and are not limited to:
  • Quoting and estimating and maintaining a high level of customer service,
  • Working collaboratively with sales, design and production,
  • Assessing capacity across different manufacturing processes and liaising with customers or mutually achieve outcomes,
  • Participate in system development improvements,
  • Drafting work using Auto CAD design software,
  • Participate in a culture of continuous improvement.
Skills and experience  
  • Strong engineering fundamentals and a methodical approach to problem solving,
  • Customer service experience, as you will be dealing with customers both internally and externally,
  • Excellent communication, phone manner & written skills,
  • Ability to multitask, respond quickly and prioritise your workload,
  • Confident with computers and learning new software, 
  • Auto CAD software, intermediate level minimum, 
  • Exposure to manufacturing/fabrication and production environment including various production processes would be an advantage. 
If you are someone not afraid of learning something new, being hands on and working as part of a team, then we want to hear from you.
  
Come and join this hard working, passionate team be the best they can be.  In return you will be rewarded with a salary, medical insurance, profit share and long term career growth. 
  
To apply please send in a copy of your CV and cover letter in Word format.  For further information, contact Brigitta Warren on 021 335 341.

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