Job Description

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Customer Care Consultant

Advertiser: APS LtdMore jobs from this company

Job Information

Job Listing Date
1 Dec 2019
Location
Tasman, Nelson
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

We are a fast-growing international company which has recently established a Global Headquarters in Nelson. 

We are expanding our international customer service centre and we are looking for the perfect person to join our amazing team. 

This role is perfect for you if you are wishing to work in the early evening and/or weekends, along with regular weekday hours. It will be a rostered role with 38 guaranteed hours per week.

You will have had previous customer service experience of some kind, the natural desire to help people, an enquiring mind, good computer skills, but most importantly, possess a professional and outgoing manner over the phone.

Full training will be given so no previous product experience will be necessary, however, experience with CRM systems and/or call centre software such as Zendesk would be advantageous. 

This role will primarily be answering incoming calls, along with some outgoing customer satisfaction survey calls. There will be no cold calling required.

Opportunity for advancement abounds.

Sound like you? Get in touch! The position would begin as soon as you are available.

Part-time work also available - 20-25 hours per week (school hours)

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have customer service experience?
  • Have you worked in a call centre before?
  • Are you available to work on a rotating roster?

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