Job Description

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Support Specialist

Advertiser: ezyVet LimitedMore jobs from this company

Job Information

Job Listing Date
29 Nov 2019
Auckland, Auckland Central
Salary + Lunches + gym onsite + coffee!
Work Type
Full Time
Information & Communication Technology, Help Desk & IT Support

Get your application to us through our careers site for a speedy response:

About ezyVet
With a little kiwi ingenuity and a lot of passion, ezyVet came into existence. A cloud-based, practice management system disrupting the global veterinary industry. With customers in over twenty countries, 135+ staff and offices in London, Dallas and Auckland, there’s no better time than now to join the ezyVet journey. We are growing at a fast pace where no two days are the same and no manual exists that will tell you what to do. If you’re a self-starter,
team player and want to be a part of building something great, then we’d love to hear from you. 

The Opportunity
If you're looking for a stepping-stone to kick start your career in a fast-growing technology company, ezyVet is the place to establish yourself and push yourself to grow. We are competing on the global stage and we are searching for more Support Specialists to add to our highly talented team in Auckland. 

We are unwavering the way we are customer focused and we support our users 24/7 though our Support functions based out of our Auckland and London offices. Our support team run the roost, boasting the broadest knowledge of ezyVet. They are savvy customer relations specialists and expert technology problem solvers. Joining this team, you will rub shoulders with all backgrounds of experience whether it be the vet industry, banking, business or project management. Each team member brings a different lens to a team that crucially needs to see things differently in an ever-changing world. The strength of this team ensures we can provide the most efficient software to the global animal health industry. 

What will you be getting up to?
Supporting veterinary staff from all over the world, you'll be assisting with anything from day to day queries, to constructing creative solutions that solve technical workflow constraints for the customer.
No two days are the same! We work in a fast-paced environment, we develop and ship new features rapidly so there is always new stuff to educate customers on or process improve projects to get your hands dirty with. This is a high-profile customer facing role requiring you to take initiative, think on your feet and provide quality service whilst having fun.

  • Providing telephone and email customer service
  • Efficient management of support cases through our ticketing system
  • Delivering training webinars focused on specific features of ezyVet
  • Ensuring issues raised by customers are followed through until resolution
  • Maintaining a constant flow of communication with customers regarding the issues raised
  • Raising any urgent matters through the appropriate channels
  • Utilising various technology applications to help build quality solutions for customers
  • Drive engagement through customer directed initiatives
  • Working directly with members of the other departments (Development/Implementation) to drive process improvement
  • Helping build and implement scalable infrastructure and process
  • Form part of our Support roster that will include one weekend every 4-7 weeks
  • Shifts patterns consist of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance
  • Work toward building a career that could lead down a pathway to many opportunities within support or other departments at ezyVet

Desired Skills and Expertise:

  • Exceptional written and verbal communication skills 
  • Confidence in your ability to take on complex situations and drive a solution
  • A self-starter that has an appreciation for a challenge
  • Passion, empathy and resilience 
  • A keen willingness to learn and develop yourself and your career
  • Ability to build rapport with stakeholders of any level
  • Can-do attitude and ability to pick up new skills
  • A passion for the tech or veterinary industry and what we are trying to achieve

Ideally you will have:

  • Strong general computer skills and savvy with learning new applications
  • Business, Commerce, Economics type degrees or formal training in clinical processes and veterinary workflow - Basically vet industry or broad business backgrounds suit us really well
  • Prior experience working in the Vet industry or SaaS is an added bonus

Perks of the job:

  • An epic career with many possible pathways opened up
  • Laptop & accessories
  • Monday café breakfasts for early-birds
  • Free healthy lunch Monday to Thursday
  • An epic kiwi culture that we are proud to stand by!

Get your application to us through our careers site for a speedy response:

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Are you available to work on a rotating roster?

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