Job Description

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Level 1 Helpdesk Operator

Advertiser: ECL GroupMore jobs from this company

Job Information

Job Listing Date
29 Nov 2019
Location
Wellington, Hutt Valley
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Level 1 Helpdesk Operator

ECL Group is a market leading provider of critical technology solutions to clients throughout New Zealand and Australia.  We install and maintain critical infrastructure, equipment and systems including POS systems, unmanned payment terminals, back office systems and ATM's.
 
Currently we have several vacancies across a 24 hour a day, 7 day a week roster.  
 
In this role you will be the first line of software support for our large base of customers. Our Helpdesk meets the support needs of our customers via remote access to on site connectivity to provide prompt resolution of issues. We support a variety of technology including point of sale systems & payment terminals, printers, networks.
 
We are a 35+ seat team, who work closely together to ensure the best service for our customers.
 
The ideal candidate will have the following skills and experience:
  • A relevant qualification in IT or demonstrate experience working with software and hardware issues
  • Client relationship skills
  • Solid problem solving skills
  • Top notch written and verbal communication skills
  • Focus on continuous improvement
  • Be hardworking and reliable and enjoy working as part of a close knit team
  • Previous experience in a Helpdesk role though not a requirement would be an advantage
In return for your skills and experience we offer a role that will compliment your lifestyle, the opportunity to learn new skills and work with a close knit team.
 
In order to be considered for this opportunity you must be a NZ Resident or Citizen.  
 
If this sounds like you and you are keen to join then apply today!
 
For more information about ECL Group, check us out at www.eclgroup.co.nz.
Wendy Oliver
ECL Group is a market leading provider of critical technology solutions to clients throughout New Zealand and Australia.  We install and maintain critical infrastructure, equipment and systems including POS systems, unmanned payment terminals, back office systems and ATM's.
 
Currently we have several vacancies across a 24 hour a day, 7 day a week roster.  
 
In this role you will be the first line of software support for our large base of customers. Our Helpdesk meets the support needs of our customers via remote access to on site connectivity to provide prompt resolution of issues. We support a variety of technology including point of sale systems & payment terminals, printers, networks.
 
We are a 35+ seat team, who work closely together to ensure the best service for our customers.
 
The ideal candidate will have the following skills and experience:
  • A relevant qualification in IT or demonstrate experience working with software and hardware issues
  • Client relationship skills
  • Solid problem solving skills
  • Top notch written and verbal communication skills
  • Focus on continuous improvement
  • Be hardworking and reliable and enjoy working as part of a close knit team
  • Previous experience in a Helpdesk role though not a requirement would be an advantage
In return for your skills and experience we offer a role that will compliment your lifestyle, the opportunity to learn new skills and work with a close knit team.
 
In order to be considered for this opportunity you must be a NZ Resident or Citizen.  
 
If this sounds like you and you are keen to join then apply today!
 
For more information about ECL Group, check us out at www.eclgroup.co.nz.
The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?

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