Job Description

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Service Desk Analyst

Advertiser: Tribe (New Zealand) LimitedMore jobs from this company

Job Information

Job Listing Date
28 Nov 2019
Location
Auckland
Work Type
Contract/Temp
Classification
Information & Communication Technology, Help Desk & IT Support
Service Desk Analyst
About The Role
Based in Auckland CBD, reporting to the Service Desk Team Leader, you will be part of a team of 10.

The role will have you provide level 1 support to the rest of the organisation over the phone and email. In addition to that, you will also be expected to:
  • Resolve queries at first contact
  • Manage escalations and escalate level 2 queries to your Team Leader
  • Answer incoming calls or emails promptly via an internal ticketing system 
  • Conduct troubleshooting and support
The hours for the helpdesk will be roster rotational between Monday to Friday, 8am to 6pm with the flexibility to work a Saturday when and as required. 
 
 
About You
You will have previous phone-based customer service experience and ideally have experience providing technical and troubleshooting experience. 

You must be passionate about delivering excellent customer service and thrive in an environment where you are given the autonomy to do your job. 
  
As an individual, you will be a ‘doer’ and be passionate about best practice.  It is essential you have a collaborative, open and engaging communication style which is relatable to all levels as you will be a champion for the wider business.
 
 
APPLY NOW!!
Or if you would like more information on this vacancy please contact Emma Hart by email at emmah@tribegroup.com
About The Role
Based in Auckland CBD, reporting to the Service Desk Team Leader, you will be part of a team of 10.

The role will have you provide level 1 support to the rest of the organisation over the phone and email. In addition to that, you will also be expected to:
  • Resolve queries at first contact
  • Manage escalations and escalate level 2 queries to your Team Leader
  • Answer incoming calls or emails promptly via an internal ticketing system 
  • Conduct troubleshooting and support
The hours for the helpdesk will be roster rotational between Monday to Friday, 8am to 6pm with the flexibility to work a Saturday when and as required. 
 
 
About You
You will have previous phone-based customer service experience and ideally have experience providing technical and troubleshooting experience. 

You must be passionate about delivering excellent customer service and thrive in an environment where you are given the autonomy to do your job. 
  
As an individual, you will be a ‘doer’ and be passionate about best practice.  It is essential you have a collaborative, open and engaging communication style which is relatable to all levels as you will be a champion for the wider business.
 
 
APPLY NOW!!
Or if you would like more information on this vacancy please contact Emma Hart by email at emmah@tribegroup.com

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