Job Description

Job Header

Customer Service Representative

Advertiser: StrykerMore jobs from this company

Job Information

Job Listing Date
28 Nov 2019
Location
Auckland, Auckland Central
Salary
$50,000 - $54,999 plus super AND bonus
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Representative

The Role:

As the Customer Service Representative – Phone Team, you will provide an outstanding service to all internal and external customers, acting as the first point for all outbound customer service functions.
 

Who We Want:

  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
  • Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

 

What You Will Do:

  • Act as a first point of contact for all customer queries over the phone
  • Process customer orders and record all relevant information on our database
  • Work with other customer service divisions to ensure customer invoices and bookings are up to date
  • Liaise with all internal departments including sales, operations and finance to ensure best practice.
     

What You Will Need:

  • Excellent customer service skills and a desire to help others 
  • Prior experience in hospitality, customer service, tourism or a service-oriented role
  • Proven experience exceeding customer expectations and working within a team environment
  • Highly developed communication skills and experience working with a diverse range of internal and external customers and clients
  • A positive attitude! 

 

Culture & Benefits

  • Join one of the world’s Best Places to Work since 2014!
  • Grow and develop your career with a company that prides ourselves on personal and professional development
  • Free on-site gym and parking!

 

If this sounds like you, click apply now!

The Role:

As the Customer Service Representative – Phone Team, you will provide an outstanding service to all internal and external customers, acting as the first point for all outbound customer service functions.
 

Who We Want:

  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
  • Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

 

What You Will Do:

  • Act as a first point of contact for all customer queries over the phone
  • Process customer orders and record all relevant information on our database
  • Work with other customer service divisions to ensure customer invoices and bookings are up to date
  • Liaise with all internal departments including sales, operations and finance to ensure best practice.
     

What You Will Need:

  • Excellent customer service skills and a desire to help others 
  • Prior experience in hospitality, customer service, tourism or a service-oriented role
  • Proven experience exceeding customer expectations and working within a team environment
  • Highly developed communication skills and experience working with a diverse range of internal and external customers and clients
  • A positive attitude! 

 

Culture & Benefits

  • Join one of the world’s Best Places to Work since 2014!
  • Grow and develop your career with a company that prides ourselves on personal and professional development
  • Free on-site gym and parking!

 

If this sounds like you, click apply now!

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