Job Description

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Receptionist

Advertiser: Sarin GroupMore jobs from this company

Job Information

Job Listing Date
26 Nov 2019
Location
Southland, Invercargill
Salary
$17.70 - $19.99 per hour
Work Type
Full Time
Classification
Hospitality & Tourism, Front Office & Guest Services

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Follow company policies & Procedures

To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Basic level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience working in a hotel receptionist role
  • Previous experience in cash handling

Applicants for this position should have NZ residency or a valid NZ work visa.

 

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • How many years' experience do you have in the hospitality & tourism industry?
  • Are you available to work on a rotating roster?
  • Are you available to work public holidays?
  • What's your expected annual base salary?

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