Job Description

Job Header

Case Manager - Nights

Advertiser: First AssistanceMore jobs from this company

Job Information

Job Listing Date
18 Nov 2019
Location
Auckland, Auckland Central
Work Type
Full Time
Classification
Insurance & Superannuation, Claims

Case Manager - Nights

First Assistance provides Emergency Assistance to international travellers and expatriate workforces worldwide. We are the New Zealand market innovator in our growing industry.

We continue to grow our Travel portfolio and need an experienced Case Manager to join our team. We are dedicated and passionate professionals who make it our mission to help people solve problems.

Working with our busy Assistance team, you will solve complex problems using smart, innovative, outside the box thinking. You will be part of a down to earth, close-knit, supportive team who work hard. This is a full time role, working a fixed 10pm to 7am shift on a 4 nights on 4 nights off basis.

You will:

  • Show genuine compassion and care for travellers in need
  • Work with global experts
  • Provide assistance with medical, travel and logistical cases
  • Manage Repatriations and Air Ambulance cases
  • Manage 
  • Communicate regularly to all stakeholders

You will be Degree qualified, have some experience with case management within the travel or medical industries, and be well travelled - with 195 countries in the world, personal knowledge of some of them is an asset.

You will need to be able to demonstrate the following:

  • Can do attitude!
  • Previous experience working night shift hours a must
  • Professional communication and problem solving skills
  • High levels of resilience and empathy
  • Positive team player with good collaboration skills
  • Self-motivation, confidence, and ability to work well under pressure
  • Fluency in a second language would be advantageous

What we can offer you

  • Competitive salary
  • Free Travel Insurance
  • Fully subsidised Health or Life insurance
  • On site 24-hour Gym and secure discounted car parking
  • Amazingly supportive team environment

Join a company that values you as an individual, offers you challenges, and an opportunity to develop. Visit our Careers page for more information and to apply for this role.

You must be a NZ Citizen or Permanent Resident to apply.

www.firstassistance.com

First Assistance provides Emergency Assistance to international travellers and expatriate workforces worldwide. We are the New Zealand market innovator in our growing industry.

We continue to grow our Travel portfolio and need an experienced Case Manager to join our team. We are dedicated and passionate professionals who make it our mission to help people solve problems.

Working with our busy Assistance team, you will solve complex problems using smart, innovative, outside the box thinking. You will be part of a down to earth, close-knit, supportive team who work hard. This is a full time role, working a fixed 10pm to 7am shift on a 4 nights on 4 nights off basis.

You will:

  • Show genuine compassion and care for travellers in need
  • Work with global experts
  • Provide assistance with medical, travel and logistical cases
  • Manage Repatriations and Air Ambulance cases
  • Manage 
  • Communicate regularly to all stakeholders

You will be Degree qualified, have some experience with case management within the travel or medical industries, and be well travelled - with 195 countries in the world, personal knowledge of some of them is an asset.

You will need to be able to demonstrate the following:

  • Can do attitude!
  • Previous experience working night shift hours a must
  • Professional communication and problem solving skills
  • High levels of resilience and empathy
  • Positive team player with good collaboration skills
  • Self-motivation, confidence, and ability to work well under pressure
  • Fluency in a second language would be advantageous

What we can offer you

  • Competitive salary
  • Free Travel Insurance
  • Fully subsidised Health or Life insurance
  • On site 24-hour Gym and secure discounted car parking
  • Amazingly supportive team environment

Join a company that values you as an individual, offers you challenges, and an opportunity to develop. Visit our Careers page for more information and to apply for this role.

You must be a NZ Citizen or Permanent Resident to apply.

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