Job Description

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Claims Administrator

Advertiser: Beneficial InsuranceMore jobs from this company

Job Information

Job Listing Date
7 Nov 2019
Auckland, Auckland Central
Work Type
Full Time
Insurance & Superannuation, Claims

Claims Administrator

It is fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Purpose/Objective:

Reporting to the Claims Manager the purpose of the Claims Administrator is:

  • To assist with the administrative tasks required to undertake claim assessment and management.

Critical Priorities & Responsibilities:


  • Respond to correspondence and emails in a timely manner. To act professionally and empathetically when dealing with both internal and external customers. Assisting customers with their queries.


  • Be comfortable using Excel to identify and use customer data
  • To collect, review and monitor all relevant information to enable new claims to be accurately and promptly assessed
  • To provide claim forms and details of claim requirements to customers and advisers promptly and accurately.
  • To record and update claims in the appropriate systems to ensure accurate claim assessment, management and measurement can occur.
  • To provide accurate and up-to-date information from all relevant systems to assist in the decision-making process and prepare comprehensive claim files.
  • To follow up any outstanding claim requirements as required
  • To prepare written correspondence as required
  • To prepare claims information
  • To prepare claim payments for processing in a timely manner including invoices and regular payments
  • To answer all queries regarding open claims in an accurate and timely manner.
  • To manage claimant relationships in an empathetic, professional manner.

Experience/ Education /Knowledge Requirements:

  • Previous experience in administration
  • Knowledge of the insurance business
  • Proficient in the use of Microsoft office, Excel applications and sound oral and written communication skills.
  • Eligible to work in NZ


The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have customer service experience?
  • Have you worked in a role which requires a sound understanding of claims management processes?
  • Do you have customer service experience in the insurance industry?

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