Job Description

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IT Service Desk Engineer

Advertiser: Heartland Bank Ltd.More jobs from this company

Job Information

Job Listing Date
7 Nov 2019
Auckland, Auckland Central
Work Type
Full Time
Information & Communication Technology, Help Desk & IT Support
Hi, I’m Stella the Talent Acquisition Manager at Heartland Bank. I have an awesome opportunity I’d love to share with you. Here’s some info: 

Is this your next role? 

As part of the Auckland based Information Communication Technology (ICT) support and service desk environment, you’ll offer friendly 1st and 2nd level technical support for Heartland’s group ICT operations. You’ll be super involved in the support of Heartland ICT WAN, LAN, hardware, server and client operating systems and applications.

Does this sound like you?

A brilliant communicator, you’re all about customer service and nothing is a problem to  you. You thrive in buzzing environments and enjoy finding innovative ways of doing things. With excellent trouble shooting skills, you have the ability to consider issues from a range of angles and you’re a star at proposing creative solutions. You’ll be okay with doing on call one week out of four.

You’re a pro:
• Solid experience in a customer facing helpdesk role with strong communication skills
• Strong technical knowledge with PC hardware and operating systems, Windows 7 and 10 essential
• Solid experience in Active Directory & Exchange
• Application support experience
• Experience in the following specific technologies:- HP Desktop hardware- Windows 7 and Windows 10 client- Microsoft Office 2010/2013/2016/2019 - Windows Printing- Active Directory 2012- Citrix XenApp- Windows 2008/2012/2016 server- Exchange 2010- Cisco Telephony products CUCM & UCCX- TCP/IP networking in a Windows environment- WSUS- Microsoft Configuration Manager- Microsoft Service Manager- File systems and devices – SAN, NAS, NFS, CIFS/SMB- SharePoint- Antivirus solutions- Symantec Enterprise Vault- Forcepoint security products- VMWare
• Current Microsoft Citified Professional (MCP) or equivalent essential
• Current MCSA or other Microsoft certifications are advantageous

Can you see yourself here? 

Our Heartland – it’s in our name.  Heartland is about the things that matter most to our people, our customers, our communities and our shareholders. 

For our people, our Heartland means respecting and valuing the diverse backgrounds we all bring. We encourage and support each other, working together to tackle challenges and to reach our goals. We’re determined to go above and beyond.

We may be small but our ambitions, like our hearts, are big. We embrace the new, we’re nimble and flexible allowing us to adapt in a heartbeat. While others are still pondering, we’re already hard at work. We innovate, and execute at speed, providing our customers with access to opportunities that make a real difference to them.

Heartland offers unbeatable employee Insurance Benefits as well as loads of work perks for your enjoyment. 

Ready to get stuck in and make that difference? Get in touch!

Applicants must be eligible to work in New Zealand. 

Check out this video to learn more about our Heartland:
The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • What is your expected annual salary?
  • Do you have 3 – 5 years Tier 1 and Tier 2 IT help desk experience?
  • Do you have Active Directory & Microsoft Office experience?
  • Do you have Citrix experience?

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