Job Description

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Guest Service Agent

Advertiser: Rydges WellingtonMore jobs from this company

Job Information

Job Listing Date
7 Nov 2019
Location
Wellington, Wellington Central
Work Type
Part Time
Classification
Hospitality & Tourism, Front Office & Guest Services

Guest Service Agent

Rydges Wellington is a 4.5 star hotel property perfectly located in the heart of Wellington that offers 280 guest rooms, 24 hour reception, contemporary dining for breakfast, lunch and dinner, conference facilities, gym and pool services and a multitude of nearby activities.

We are looking for a part - time Guest Service Agent to join our busy team. In this role you will to be working with a team which is dedicated to providing exceptional customer service. Experience in customer service is essential. You will need to have a great personality and be totally committed
to providing excellent customer service.


Key tasks include

• Assisting with check-ins and check-outs
• Helping with reservations when required
• Cashiering and balancing shift transactions
• Answering general guest enquires
• Ensuring every guest receives exceptional service

Successful applicants will

• Be well organised, helpful and display strong attention to detail
• Have experience in dealing with customers on the phone and face-to- face
• Be able to stay calm when its very busy
• Confident in dealing with any situation
• Display common sense and initiative
• Be familiar with all aspects of the Front Office Computer system
• Have a Can-do attitude
• Be well presented


Rydges Hotels & Resorts is an Equal Opportunity Employer.

Please note that only short listed candidates will be contacted.

Applicants for this position should have NZ residency or a valid NZ work visa.

Visit Totallyintoit.com.au and get totally into it with Rydges

Rydges Wellington is a 4.5 star hotel property perfectly located in the heart of Wellington that offers 280 guest rooms, 24 hour reception, contemporary dining for breakfast, lunch and dinner, conference facilities, gym and pool services and a multitude of nearby activities.

We are looking for a part - time Guest Service Agent to join our busy team. In this role you will to be working with a team which is dedicated to providing exceptional customer service. Experience in customer service is essential. You will need to have a great personality and be totally committed
to providing excellent customer service.


Key tasks include

• Assisting with check-ins and check-outs
• Helping with reservations when required
• Cashiering and balancing shift transactions
• Answering general guest enquires
• Ensuring every guest receives exceptional service

Successful applicants will

• Be well organised, helpful and display strong attention to detail
• Have experience in dealing with customers on the phone and face-to- face
• Be able to stay calm when its very busy
• Confident in dealing with any situation
• Display common sense and initiative
• Be familiar with all aspects of the Front Office Computer system
• Have a Can-do attitude
• Be well presented


Rydges Hotels & Resorts is an Equal Opportunity Employer.

Please note that only short listed candidates will be contacted.

Applicants for this position should have NZ residency or a valid NZ work visa.

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?

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