Job Description

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Mobility Service Desk Analyst

Advertiser: Datacom is one of Australasia’s largest professional IT services companiesMore jobs from this company

Job Information

Job Listing Date
7 Nov 2019
Location
Canterbury, Christchurch
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Mobility Service Desk Analyst

Our Purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.  

Our team 

We like to keep our great staff and provide opportunity for progression whenever a new role arises in the business. You will get plenty of real opportunities to widen your professional skills and develop even greater business acumen. The reality is that your career is your responsibility - but we'll do whatever we can to give you the engagements that will drive it to where you want to go. Naturally, there are a range of totally funded benefits (some of which include immediate family) and we're not lacking for social activities either.  

The Nitty Gritty 

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. 

About the Role 

Working on our Mobility Service Desk team is a key role and the ‘window’ to the business; you’re first point of contact to our clients. Responsibilities include providing tier 1 and 2 level support – managing customer requests, keeping documentation updated, tracking and resolving jobs within SLA, and ensuring effective and professional communication internally and with clients. Our customers have varied requirements and different IT environments, so you will have plenty of opportunity to work with many different technologies. 
 
This is an experienced position where both level 1 & level 2 support will be required, with opportunity to create a career with Datacom from this role.

What you’ll bring 

We’re looking for a team player with previous experience in a similar role and a strong customer service focus. You’ll have the ability to empathise and prioritise customers’ needs and solve technical problems effectively. 

It’s essential to have:
  • Ability to manage workload within the SLA expectations of the customer
  • Minimum 12 months experience in a Help Desk/Service Desk support role to a L1-L2 level
  • Experience with remote access applications to provide support
  • Experience with Android Mobile devices
  • Tertiary IT qualification or relevant experience
  • Team player who can self-manage
  • Good under pressure
  • Remains organised while working in a busy environment

Would be an advantage to have:
  • Experience with job-tracking systems
  • ITIL foundation certificate or relevant exposure 
  • Experience with Mobile Device Management software

Sound like you? Apply online now! 
DATACOM.CO.NZ/CAREERS
Our Purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.  

Our team 

We like to keep our great staff and provide opportunity for progression whenever a new role arises in the business. You will get plenty of real opportunities to widen your professional skills and develop even greater business acumen. The reality is that your career is your responsibility - but we'll do whatever we can to give you the engagements that will drive it to where you want to go. Naturally, there are a range of totally funded benefits (some of which include immediate family) and we're not lacking for social activities either.  

The Nitty Gritty 

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. 

About the Role 

Working on our Mobility Service Desk team is a key role and the ‘window’ to the business; you’re first point of contact to our clients. Responsibilities include providing tier 1 and 2 level support – managing customer requests, keeping documentation updated, tracking and resolving jobs within SLA, and ensuring effective and professional communication internally and with clients. Our customers have varied requirements and different IT environments, so you will have plenty of opportunity to work with many different technologies. 
 
This is an experienced position where both level 1 & level 2 support will be required, with opportunity to create a career with Datacom from this role.

What you’ll bring 

We’re looking for a team player with previous experience in a similar role and a strong customer service focus. You’ll have the ability to empathise and prioritise customers’ needs and solve technical problems effectively. 

It’s essential to have:
  • Ability to manage workload within the SLA expectations of the customer
  • Minimum 12 months experience in a Help Desk/Service Desk support role to a L1-L2 level
  • Experience with remote access applications to provide support
  • Experience with Android Mobile devices
  • Tertiary IT qualification or relevant experience
  • Team player who can self-manage
  • Good under pressure
  • Remains organised while working in a busy environment

Would be an advantage to have:
  • Experience with job-tracking systems
  • ITIL foundation certificate or relevant exposure 
  • Experience with Mobile Device Management software

Sound like you? Apply online now! 

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