Job Description

Job Header

Desktop Support

Advertiser: HCL Australia Services Pty LtdMore jobs from this company

Job Information

Job Listing Date
6 Nov 2019
Location
Wellington, Wellington Central
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support
logo

Desktop Support

HCL Technologies is a global transformational enterprise with significant presence in Australia and New Zealand. Our offices in Sydney, Melbourne, Brisbane, Auckland and Wellington offers an integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO by leveraging its extensive global offshore infrastructure that impact and redefine the core of our clients' business. For more information, please visit us at www.hcltech.com

Job Role- Desktop Support

Location- Dockland(Melbourne)

Duration- Permanent

Job Summary

As a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness.  This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network, Server and print services.

Job Responsibilities

  • ·    Provide customer facing end-user support that includes
  •   Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
  •   IMAC support including large scale/bulk office moves/re-stack activities (all moves)
  •   Support for Operating System, base load software, MS Office suite and other business application
  •   Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
  •   Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
  •  Support for the Mobility devices (IOS/iPhone/IPads)
  •  Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance

Desired Skillset

  • Strong understanding of Client based Operating Systems
  • Strong ticketing system experience
  • Proficient understanding of level 1 Helpdesk services
  • Strong understanding of end user hardware
  • Strong knowledge of client based applications
  • Proficient with common network protocols (TCP/IP) for device connectivity issues

 

 HCL has been voted an employer of choice in many countries in the world. They are a market leader in developing and supporting pathways for personal growth where you can build on your professional, technical/functional expertise thru ongoing training and self-learning programs.

 

HCL Technologies is a global transformational enterprise with significant presence in Australia and New Zealand. Our offices in Sydney, Melbourne, Brisbane, Auckland and Wellington offers an integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO by leveraging its extensive global offshore infrastructure that impact and redefine the core of our clients' business. For more information, please visit us at www.hcltech.com

Job Role- Desktop Support

Location- Dockland(Melbourne)

Duration- Permanent

Job Summary

As a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness.  This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network, Server and print services.

Job Responsibilities

  • ·    Provide customer facing end-user support that includes
  •   Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
  •   IMAC support including large scale/bulk office moves/re-stack activities (all moves)
  •   Support for Operating System, base load software, MS Office suite and other business application
  •   Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
  •   Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
  •  Support for the Mobility devices (IOS/iPhone/IPads)
  •  Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance

Desired Skillset

  • Strong understanding of Client based Operating Systems
  • Strong ticketing system experience
  • Proficient understanding of level 1 Helpdesk services
  • Strong understanding of end user hardware
  • Strong knowledge of client based applications
  • Proficient with common network protocols (TCP/IP) for device connectivity issues

 

 HCL has been voted an employer of choice in many countries in the world. They are a market leader in developing and supporting pathways for personal growth where you can build on your professional, technical/functional expertise thru ongoing training and self-learning programs.

 

Right to live and work

You must have the right to live and work in this location to apply for this job.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role