Job Description

Job Header

Contact Service Worker - 2 Full-time Permanent roles available

Private Advertiser

Job Information

Job Listing Date
6 Nov 2019
Location
Wellington, Wellington Central
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Contact Service Worker - 2 Full-time Permanent roles available

Are you flexible and motivated by the opportunity to work with victims of crime and trauma? Working in the Contact Service is a job like no other.

Our 24/7 environment provides a pathway for victims of crime and trauma to access our professional services. You will be based in Police National Headquarters and work a rotating roster. The team receive more than 9,000 calls a month with no two days the same!

Our team provide a nationwide 24-hour response service to victims of crime and trauma and have two full-time, permanent positions available. These roles require you to work on a rotating roster with some night shifts and some weekend work as rostered.

As a member of this team you will have the following:

• Must be reliable and punctual

• Excellent phone manner and communication skills

• Good team player with exceptional people skills

• Computer literate and proficient with databases, excel and word

• Ability to work accurately and independently

• Competent at making decisions and prioritising competing tasks and demands.

• Empathy and understanding of the impact of crime and trauma on victims

• Capacity to extract critical information sensitively in referrals with high emotional content

 • Commitment to high standards of safe practice and confidentiality

Supportive team and colleagues with position-specific training provided. Shortlisted applicants may be required to undergo skills testing during the selection process.

You will be required to undergo pre-employment vetting by NZ Police. 

Applications must include:

  • CV / Resume
  • Cover Letter quoting Ref F19-047 and stating how many hours you would prefer to work in a week.
  • Completed and signed Application form.

The Position Description is here and the Application form can be found here.

Advert closes 5:00pm Monday 24 November 2019. 

To join our small, friendly team, hit the Apply button and send us your Resume, Application form and Cover Letter (Quoting reference number F19-047).

Alternately, if you have trouble submitting all the attachments, send your application to: recruitment@victimsupport.org.nz

Are you flexible and motivated by the opportunity to work with victims of crime and trauma? Working in the Contact Service is a job like no other.

Our 24/7 environment provides a pathway for victims of crime and trauma to access our professional services. You will be based in Police National Headquarters and work a rotating roster. The team receive more than 9,000 calls a month with no two days the same!

Our team provide a nationwide 24-hour response service to victims of crime and trauma and have two full-time, permanent positions available. These roles require you to work on a rotating roster with some night shifts and some weekend work as rostered.

As a member of this team you will have the following:

• Must be reliable and punctual

• Excellent phone manner and communication skills

• Good team player with exceptional people skills

• Computer literate and proficient with databases, excel and word

• Ability to work accurately and independently

• Competent at making decisions and prioritising competing tasks and demands.

• Empathy and understanding of the impact of crime and trauma on victims

• Capacity to extract critical information sensitively in referrals with high emotional content

 • Commitment to high standards of safe practice and confidentiality

Supportive team and colleagues with position-specific training provided. Shortlisted applicants may be required to undergo skills testing during the selection process.

You will be required to undergo pre-employment vetting by NZ Police. 

Applications must include:

  • CV / Resume
  • Cover Letter quoting Ref F19-047 and stating how many hours you would prefer to work in a week.
  • Completed and signed Application form.

The Position Description is here and the Application form can be found here.

Advert closes 5:00pm Monday 24 November 2019. 

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Are you available to work on a rotating roster?
  • Which of the following Microsoft Office products are you experienced with?

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