Job Description

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IT Support Analyst

Advertiser: Potentia: New Zealand’s Most Awarded IT Recruitment Consultancy*More jobs from this company

Job Information

Job Listing Date
6 Nov 2019
Location
Auckland, Auckland Central
Salary
NZD49 - NZD61 per annum
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

IT Support Analyst

Why you would like it:
  • A great opportunity to be the technical "go-to'
  • Supportive environment with a continuous improvement culture
  • Excellent salary + benefits package | CBD location
  • They celebrate diversity!
The organisation:

The NZ Super Fund is an important institution within the New Zealand investment sector, so there is an accompanying expectation of outstanding service to the public. If you are keen to ensure future generations have the ability to enjoy the benefits of superannuation then come and play your part! The organisation focuses on high calibre professionals who care about their work, and in exchange provide a dynamic and forward-thinking environment for their staff to grow professionally. 

The Opportunity:

This is the right opportunity for a young IT Support professional who has completed studies, gained some work experience and is now eager to join an organisation that makes an impact.

You will be working within the Service Desk team who are responsible for supporting critical in-house systems, desktop and device management and ensuring the overall business continuity of their systems and data. This team is also responsible for managing the integration of technology systems that are outsourced to third parties. You'll work closely with every business unit to deliver the applications and data that they need.

Your responsibilities:
  • Respond to and resolve incoming service requests in line with SLAs through the service desk, phone, or email;
  • Assist with the support and maintenance of desktop infrastructure, including Windows, virtual desktops and mobile devices;
  • Support internal applications such as Microsoft Office and OpenText eDocs;
  • Document processes and procedures for the ongoing management of the service desk;
  • Actively monitor the service desk queues and escalate problems to the appropriate person or IT team as required;
What you need to be successful:

Knowledge of Active Directory Users and Computers
Knowledge of basic networking protocols i.e. DNS, DHCP, TCP/IP, LAN/WAN required
Understanding of Group Policy
Excellent communication skills
Ability to work in a team and influence people positively
Being a self-driven person, proactive and resourceful
Ideally a Diploma or Degree in Computer Science

If you are looking for an opportunity to work on large solutions within a focused team, then this role will offer you a great platform and environment to do so.

The Guardians, the Crown Entity charged with managing the NZ Super Fund, is an equal opportunity employer and does not discriminate in its hiring practices. To build a strong and talented workforce, the Guardians is actively building an inclusive workplace and encourages expressions of interest from a diverse applicant pool, including applicants interested in discussing flexible work options. Further information about the Guardians and NZ Super Fund is available on www.nzsuperfund.nz.
 
To be considered for this opportunity, please send your CV to us by clicking "APPLY NOW" Applications wil close on the 15th of Novemeber.

REF SNJO-1911-50907
t: 093685111
a: level 8, 23 customs st east
auckland, new zealand
w: potentia.co.nz
Why you would like it:
  • A great opportunity to be the technical "go-to'
  • Supportive environment with a continuous improvement culture
  • Excellent salary + benefits package | CBD location
  • They celebrate diversity!
The organisation:

The NZ Super Fund is an important institution within the New Zealand investment sector, so there is an accompanying expectation of outstanding service to the public. If you are keen to ensure future generations have the ability to enjoy the benefits of superannuation then come and play your part! The organisation focuses on high calibre professionals who care about their work, and in exchange provide a dynamic and forward-thinking environment for their staff to grow professionally. 

The Opportunity:

This is the right opportunity for a young IT Support professional who has completed studies, gained some work experience and is now eager to join an organisation that makes an impact.

You will be working within the Service Desk team who are responsible for supporting critical in-house systems, desktop and device management and ensuring the overall business continuity of their systems and data. This team is also responsible for managing the integration of technology systems that are outsourced to third parties. You'll work closely with every business unit to deliver the applications and data that they need.

Your responsibilities:
  • Respond to and resolve incoming service requests in line with SLAs through the service desk, phone, or email;
  • Assist with the support and maintenance of desktop infrastructure, including Windows, virtual desktops and mobile devices;
  • Support internal applications such as Microsoft Office and OpenText eDocs;
  • Document processes and procedures for the ongoing management of the service desk;
  • Actively monitor the service desk queues and escalate problems to the appropriate person or IT team as required;
What you need to be successful:

Knowledge of Active Directory Users and Computers
Knowledge of basic networking protocols i.e. DNS, DHCP, TCP/IP, LAN/WAN required
Understanding of Group Policy
Excellent communication skills
Ability to work in a team and influence people positively
Being a self-driven person, proactive and resourceful
Ideally a Diploma or Degree in Computer Science

If you are looking for an opportunity to work on large solutions within a focused team, then this role will offer you a great platform and environment to do so.

The Guardians, the Crown Entity charged with managing the NZ Super Fund, is an equal opportunity employer and does not discriminate in its hiring practices. To build a strong and talented workforce, the Guardians is actively building an inclusive workplace and encourages expressions of interest from a diverse applicant pool, including applicants interested in discussing flexible work options. Further information about the Guardians and NZ Super Fund is available on www.nzsuperfund.nz.
 
To be considered for this opportunity, please send your CV to us by clicking "APPLY NOW" Applications wil close on the 15th of Novemeber.

REF SNJO-1911-50907

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