Job Description

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Software Support

Advertiser: Radford Software LimitedMore jobs from this company

Job Information

Job Listing Date
6 Nov 2019
Bay of Plenty, Tauranga
Work Type
Full Time
Information & Communication Technology, Help Desk & IT Support

Radfords are 'growing the world's food basket' by designing, developing, selling and supporting great software for the fresh produce industry. This sector is at the forefront of global growth and is gearing up for the 10 billion people who will need to be fed in 2050.

We're a major provider of fresh produce-specific, inventory and quality management software solutions. Our products handle kiwifruit, avocados, apples, citrus, cherries, tomatoes, kumara, mushrooms, potatoes, herbs & salads - and this list is continually growing. You can check us out at

We've been in the software game for 30 years and have a dedicated team of 45 passionate people working out of our offices in Tauranga. In addition to clients throughout New Zealand, we also have a growing client base in Australia, France, Italy, Korea, Japan and USA.

Our clients are moving more & more towards 24/7 production, so we need to increase our support services to carry this extra load. We are looking for an additional person to join our existing Support & Testing team of 5.

This support will involve several of our products and go across several seasons during the course of each year, so plenty of variety to keep it interesting. The shifts will be rotated to cover weekday nights and full days over weekends and stat holidays, involving 40-hours work per week.

As the support load is variable, this role will also give opportunity to get involved in other aspects of our business - testing, user documentation and training materials. Appropriate training will be given for your scope of work and you will be able to escalate urgent issues to existing, highly-experienced staff.

If you're keen on becoming a support specialist, are well-spoken over the phone and happy operating on a rolling shift programme, we'd like to chat to you. Send us your CV with a brief covering letter today. We'll be finalising these roles soon, so get your application in to us by 30th November.

This is a great entry point into both the IT industry and fresh produce sector.

We look forward to working with you!

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • What's your expected annual base salary?
  • Do you have experience working in a technical support role?
  • Have you worked in a role where you were responsible for providing level 1 technical support?
  • How would you rate your English language skills?

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