Job Description

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Customer Service Officer

Advertiser: Seed CreditMore jobs from this company

Job Information

Job Listing Date
6 Nov 2019
Location
Auckland, Auckland Central
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Company and Role Description

 

Do you have a persuasive mind, great negotiation and telephone skills? We are looking for customer service superstars to join our amazing customer service team based in Auckland - CBD.

We are proudly 100% New Zealand owned and operated, a great kiwi success story based on innovation, team work and proven customer service driven processes.

 

Duties

 

  • Provide an exceptional customer service on inbound/outbound calls
  • Follow the lending and collection procedures laid down by the management
  • Achieving revenue targets in accordance with corporate policies
  • Tracing customers and follow up on allocated overdue accounts
  • Maintaining, updating and ensuring the accuracy of customer profiles
  • Negotiating with the customers to reach out for a settlement

 

Skills and experience

 

  • Previous work experience is Not Mandatory
  • Strong verbal English communication skills
  • You need to be articulate with fantastic phone manner
  • The ability to make decisions based on the needs of individual customers
  • Ability to prioritize work and perform multiple tasks efficiently
  • An excellent level of attention to detail and accuracy

 

Why Join Us?

 

• Innovative, forward thinking organisation
Incentive plan to reward you for your great performance
Free Gym Membership with Jetts or CityFitness
• Ongoing training and professional development
• Central to amenities such as public transport, shops and gyms

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Have you worked in a call centre before?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • How would you rate your English language skills?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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