Job Description

Job Header

Customer Service Officer

Advertiser: Seed CreditMore jobs from this company

Job Information

Job Listing Date
6 Nov 2019
Auckland, Auckland Central
Work Type
Full Time
Call Centre & Customer Service, Customer Service - Call Centre

Company and Role Description


Do you have a persuasive mind, great negotiation and telephone skills? We are looking for customer service superstars to join our amazing customer service team based in Auckland - CBD.

We are proudly 100% New Zealand owned and operated, a great kiwi success story based on innovation, team work and proven customer service driven processes.




  • Provide an exceptional customer service on inbound/outbound calls
  • Follow the lending and collection procedures laid down by the management
  • Achieving revenue targets in accordance with corporate policies
  • Tracing customers and follow up on allocated overdue accounts
  • Maintaining, updating and ensuring the accuracy of customer profiles
  • Negotiating with the customers to reach out for a settlement


Skills and experience


  • Previous work experience is Not Mandatory
  • Strong verbal English communication skills
  • You need to be articulate with fantastic phone manner
  • The ability to make decisions based on the needs of individual customers
  • Ability to prioritize work and perform multiple tasks efficiently
  • An excellent level of attention to detail and accuracy


Why Join Us?


• Innovative, forward thinking organisation
Incentive plan to reward you for your great performance
Free Gym Membership with Jetts or CityFitness
• Ongoing training and professional development
• Central to amenities such as public transport, shops and gyms


The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Have you worked in a call centre before?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • How would you rate your English language skills?

Right to live and work

You must have the right to live and work in this location to apply for this job.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role