Job Description

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Service Desk Analyst - Multi Client Service Desk

Advertiser: Fujitsu New ZealandMore jobs from this company

Job Information

Job Listing Date
4 Nov 2019
Location
Auckland, Auckland Central
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Service Desk Analyst - Multi Client Service Desk

Are you inspired by the power of digital? Are you prepared to be challenged and empowered? At Fujitsu we pride ourselves on having local touch, global reach, strong capabilities and most importantly - empowered people. We are a supplier of choice for innovative ICT solutions for leading corporate and government organisations. We provide many opportunities for career development both locally and globally. We want you to be a part of our digital transformation journey!
WHAT'S ON OFFER?

We are looking for an experienced Customer Service Agent with some Technical Troubleshooting and/or an IT qualification to join our Multi Client Service Desk in Auckland.


Providing 1st and 2nd level supporta portfolio of our clients, you will ensure prompt resolution of incidents and service requests, either by resolving them yourself, or through appropriate escalation to a higher level. In either case, you will manage calls from initiation to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met. 


Your key role will be to act as an advocate for the client end-user in monitoring and tracking progress, ensuring the appropriate processes are being used, and continually keeping the client up-to-date.  

PLEASE NOTE:  Shifts for this role are 8 hours in duration and rostered between the hours of 7am and 8pm, Mondays to Fridays.  


WHAT DO WE WANT FROM YOU?


To be successful in this role you will be a flexible self-starter who possesses:
  • Previous experience in a customer-focused role (call centre environment ideal)
  • Excellent verbal and written communication skills
  • Advanced customer service skills
  • Excellent problem solving skills
  • Self-motivation and ability in punctuality, time management, presentation and administration
  • An IT certification (desirable)
 To apply for this role please click on the link provided


























 
All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our privacy policy. If you have any questions in relation to how we may use and store your personal information please contact us at recruitment@au.fujitsu.com.

At Fujitsu we are committed to providing equal employment opportunities and an inclusive work environment. We encourage applications from people regardless of gender, age, ethnicity, disability, sexual orientation and religion.

Fujitsu does not accept any unsolicited resumes from head-hunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs or profiles to the Fujitsu careers portal, nor to any Fujitsu personnel. Fujitsu will not pay any fees relating to unsolicited resumes.

NB: Applications will be reviewed prior to the closing date; which is dependent on the status of the recruitment process and is subject to change without notice.
Visit www.Fujitsu.com/au/careers for more employment opportunities
WHAT'S ON OFFER?

We are looking for an experienced Customer Service Agent with some Technical Troubleshooting and/or an IT qualification to join our Multi Client Service Desk in Auckland.


Providing 1st and 2nd level supporta portfolio of our clients, you will ensure prompt resolution of incidents and service requests, either by resolving them yourself, or through appropriate escalation to a higher level. In either case, you will manage calls from initiation to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met. 


Your key role will be to act as an advocate for the client end-user in monitoring and tracking progress, ensuring the appropriate processes are being used, and continually keeping the client up-to-date.  

PLEASE NOTE:  Shifts for this role are 8 hours in duration and rostered between the hours of 7am and 8pm, Mondays to Fridays.  


WHAT DO WE WANT FROM YOU?


To be successful in this role you will be a flexible self-starter who possesses:
  • Previous experience in a customer-focused role (call centre environment ideal)
  • Excellent verbal and written communication skills
  • Advanced customer service skills
  • Excellent problem solving skills
  • Self-motivation and ability in punctuality, time management, presentation and administration
  • An IT certification (desirable)
 To apply for this role please click on the link provided


























 

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