Job Description

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Service Desk Analyst

Advertiser: Randstad - Business SupportMore jobs from this company

Job Information

Job Listing Date
4 Nov 2019
Location
Wellington
Salary
$55k - $80k p.a.
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Service Desk Analyst

Looking for your a change going in to the new year? Experienced IT service desk or desktop support analyst?

  • Both Temporary and Permanent Opportunities
  • Immediate Start Date Preferable
  • Within Central Government Ministries.
  • $50 - 70K per annum
  • Central Wellington Locations

About The Organisations

Here at Randstad, we specialise in Government IT Support and Service Desk recruitment.

At the heart of these roles is not only the technology, but the people. Our clients and their Service Desk/IT Support teams are diverse and inherently customer centric. Servicing the wider organisation, you are part of not only your immediate team but a representative building continual relationships with all of the ministries personnel.

About The Roles

Fundamentally these roles will involve;

  • Customer service and technical support over phone, email and ticketing systems
  • Incident and request reporting and resolution
  • End-user improvement implementation
  • Face-to-face customer care
  • Configuration management
  • Hardware support and auditing
  • Deployment of imaging

About You

We are looking for Service Desk Analysts, Desktop Support Analysts, Systems Administrators with fantastic customer service skills and the following;

  • Strong customer service or service desk experience
  • Good interpersonal communication skills both written and verbal
  • Experience with;
    • Office 365
    • Sharepoint
    • Windows operating systems
  • ITIL knowledge and understanding

ALL APPLICANTS MUST HAVE

  • NZ Residency or Citizenship
  • Relevant qualifications below or equivalent experience
    • Business Computing
    • Diploma in Information and Communications Technology
    • National Diploma in Computing Support
  • Wellington Based

Do not hesitate! Apply today via the link below or call Amelia Pullen on 04 471 4877 for more information.

randstad.co.nz

Looking for your a change going in to the new year? Experienced IT service desk or desktop support analyst?

  • Both Temporary and Permanent Opportunities
  • Immediate Start Date Preferable
  • Within Central Government Ministries.
  • $50 - 70K per annum
  • Central Wellington Locations

About The Organisations

Here at Randstad, we specialise in Government IT Support and Service Desk recruitment.

At the heart of these roles is not only the technology, but the people. Our clients and their Service Desk/IT Support teams are diverse and inherently customer centric. Servicing the wider organisation, you are part of not only your immediate team but a representative building continual relationships with all of the ministries personnel.

About The Roles

Fundamentally these roles will involve;

  • Customer service and technical support over phone, email and ticketing systems
  • Incident and request reporting and resolution
  • End-user improvement implementation
  • Face-to-face customer care
  • Configuration management
  • Hardware support and auditing
  • Deployment of imaging

About You

We are looking for Service Desk Analysts, Desktop Support Analysts, Systems Administrators with fantastic customer service skills and the following;

  • Strong customer service or service desk experience
  • Good interpersonal communication skills both written and verbal
  • Experience with;
    • Office 365
    • Sharepoint
    • Windows operating systems
  • ITIL knowledge and understanding

ALL APPLICANTS MUST HAVE

  • NZ Residency or Citizenship
  • Relevant qualifications below or equivalent experience
    • Business Computing
    • Diploma in Information and Communications Technology
    • National Diploma in Computing Support
  • Wellington Based

Do not hesitate! Apply today via the link below or call Amelia Pullen on 04 471 4877 for more information.

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