Job Description

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Support Specialist

Advertiser: ezyVet LimitedMore jobs from this company

Job Information

Job Listing Date
25 Oct 2019
Auckland, Auckland Central
$45,000 - $49,999
Work Type
Full Time
Farming, Animals & Conservation, Veterinary Services & Animal Welfare

Get your application to us through our careers site for a speedy response:

If you're looking for something out of the ordinary, somewhere to establish yourself, somewhere that will push you to grow, both in your career and personally, this is the place for you!

ezyVet is a fast-growing technology company that is competing on the global stage. Our aim? Global domination - taking over the world with our beautiful veterinary software, and we are searching for some amazing Support Specialists to join us on our journey.

We are massively customer focused and support our users around the globe though our 24/7 Support functions based out of  our London and Auckland offices. Our support team run the roost, boasting the broadest knowledge of ezyVet. They are savvy customer relations specialists and expert technology problem solvers. Vets of all shapes and sizes come to us in order to run their businesses in the most efficient way to improve animal health care and our Support Specialists ensure that ezyVet does just that and more.

This is the front line of our business and we want to secure more budding Support Specialists to join our Auckland  team and keep pace with our growing number of new customers flocking to adopt our platform.

So what will you actually be doing?

You'll be part of a high performing team who consider customer service the life-blood of a successful company. Supporting veterinary staff from all over the world, you'll be assisting with anything from day to day queries, to constructing creative solutions that solve technical workflow constraints for the customer.

No two days are the same! We work in a fast paced environment, we develop and ship new features rapidly so there is always new stuff to educate customers on or process improve projects to get your hands dirty with. Being cloud based, our product efficiently manages Veterinary businesses around the globe.

Customer conversations revolve around how to best utilise ezyVet to achieve a desired outcome for a specific workflow. This is a high profile customer facing role requiring you to take initiative, think on your feet and provide quality service whilst having fun.

Some of the important stuff:

  • Providing excellent telephone and email based technical customer service
  • Utilising various technology applications to help build quality solutions for customers
  • Efficient management of support cases through our ticketing system
  • Delivering training webinars focused on specific features of ezyVet
  • Ensuring issues raised by customers are followed through until resolution
  • Maintaining a constant flow of communication with customers regarding the issues raised
  • Drive engagement through customer directed initiatives
  • Raising any urgent matters through the appropriate channels
  • Working directly with members of the other departments (Development/Implementation) to drive process improvement
  • Helping build and implement scalable infrastructure and process
  • Form part of our Support roster that will include one weekend every 4-7 weeks
  • Shifts patterns consist of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance
  • Work toward building a career in Support, that could lead to Implementation, Development, Testing, Product, Sales, Key Account Management and who knows maybe even recruitment!

Desired Skills and Expertise:

  • Amazing communication skills * both written and verbal
  • Confidence in your ability to take on complex situations
  • Passion, passion and some more passion
  • A keen willingness to learn and grow yourself
  • Can-do attitude and quick to pick up new skills
  • Great attention to detail
  • Ability to think critically, analytically and practically
  • Hardworking, punctual, self-motivated and driven
  • A massive desire to build a career with ezyVet and potentially explore other opportunities within the company as you grow!

Ideally you will have:

  • Strong general computer skills and savvy with learning new applications
  • Business, Commerce, Economics type degrees or formal training in clinical processes and veterinary workflow - Basically vet industry or broad business backgrounds suit us really well
  • Prior experience working in the Vet industry; Vet Nurses, Reception/Front of House etc. or SaaS

Perks of the job:

  • An epic career with many possible pathways opened up
  • Laptop & accessories
  • Monday café breakfasts for early-birds
  • Free healthy lunch Monday to Thursday
  • Potential for domestic & international travel 
  • Cool, fun loving New Zealand company culture and much more!

About ezyVet

With a little kiwi ingenuity and a lot of passion, ezyVet came into existence. A cloud-based, feature rich software solution for Veterinary Practices all around the world. ezyVet is quietly disrupting the global veterinary industry. With customers in over twenty countries, 135+ staff and offices in London, Dallas and Auckland, there’s no better time than now to join the ezyVet journey. ezyVet is growing at a fast pace, no two days are the same and no manual exists that will tell you what to do. If you’re a self-starter, team player and want to be a part of building something great, then we’d love to hear from you. 

Reap the rewards of a fast-growing, global company and achieve more than you ever thought possible.

Get your application to us through our careers site for a speedy response:

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?

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