Job Description

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Service Desk Engineer

Advertiser: Beyond Recruitment - Winner – Best Innovation –2018 Global Recruiter AwardsMore jobs from this company

Job Information

Job Listing Date
20 Oct 2019
Location
Auckland, Manukau & East Auckland
Work Type
Contract/Temp
Classification
Information & Communication Technology, Help Desk & IT Support

Service Desk Engineer

Service Desk Analyst | ASAP until December – likely extension | Penrose

About the role:

The experienced Level 1 & 2 Service Desk Analyst will provide first line support and excellent customer service to users contacting the ICT Service Desk by phone and email. You will have ideally previously worked for a Managed Service Provider.

Key tasks include:

  • Provide first line support and excellent customer service to users contacting the ICT Service Desk.
  • Receive and accurately capture requests for Support or Services. Analyse all requests and, where possible, resolve at first point of contact 
  • Recognise when to escalate a request, and ensure that all troubleshooting information is included with the request details
  • Monitor and follow up on referred and resolved calls to ensure the problem is resolved to the customer’s satisfaction.
  • Develop knowledge articles and encourage the use of the Knowledge base
  • Ensure that potential major incidents are discussed and communicated to Team Leader and Seniors with accurate information, and in a timely manner.

About you:

  • 2+ years in a Service Desk / Help Desk roles
  • Have worked for a MSP
  • Be familiar with ticketing systems
  • Wintel environment
  • Office 365
  • Active Directory
  • Have outstanding communication skills

Please email us today to register & express your interest to be considered for this role!  

Candidates must have the legal right to work in New Zealand.

Please apply now, ideally submitting your CV in a word document.

Job Ref: 102211

All applications will be reviewed, shortlisted candidates will be contacted.

 

beyond.co.nz | AKL +64 9 309 3105 WLG +62 4 472 2434

Service Desk Analyst | ASAP until December – likely extension | Penrose

About the role:

The experienced Level 1 & 2 Service Desk Analyst will provide first line support and excellent customer service to users contacting the ICT Service Desk by phone and email. You will have ideally previously worked for a Managed Service Provider.

Key tasks include:

  • Provide first line support and excellent customer service to users contacting the ICT Service Desk.
  • Receive and accurately capture requests for Support or Services. Analyse all requests and, where possible, resolve at first point of contact 
  • Recognise when to escalate a request, and ensure that all troubleshooting information is included with the request details
  • Monitor and follow up on referred and resolved calls to ensure the problem is resolved to the customer’s satisfaction.
  • Develop knowledge articles and encourage the use of the Knowledge base
  • Ensure that potential major incidents are discussed and communicated to Team Leader and Seniors with accurate information, and in a timely manner.

About you:

  • 2+ years in a Service Desk / Help Desk roles
  • Have worked for a MSP
  • Be familiar with ticketing systems
  • Wintel environment
  • Office 365
  • Active Directory
  • Have outstanding communication skills

Please email us today to register & express your interest to be considered for this role!  

Candidates must have the legal right to work in New Zealand.

Please apply now, ideally submitting your CV in a word document.

Job Ref: 102211

All applications will be reviewed, shortlisted candidates will be contacted.

 

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