Job Description

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Customer Service Advocate

Advertiser: HR Connect LtdMore jobs from this company

Job Information

Job Listing Date
9 Oct 2019
Location
Waikato, Hamilton
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Advocate

Central Hamilton

Health 2000 is an exciting, fast-paced, growing company with multiple projects on-the-go and a diverse and motivated group of people. As part of the Health 2000 Team you will be entitled to:

  • Great employee purchasing privileges;
  • Full training and support to excel in your job;
  • A central office location with great transport links;
  • Subsidised parking.

The Role

The Customer Service Advocate is tasked with ensuring that Health 2000 lives up to its promise – where caring comes naturally. You’ll be the first point of call with our online customers across each of our brands, and it’s important that you’re eager to go above and beyond to give them the best experience possible.

Taking a proactive and self-managed approach to the role, your key responsibilities will include:

  • Go the extra mile to engage customer relationships and build brand loyalty
  • Comfortable managing high volumes of customer calls, emails and messages
  • Working with different areas of the business to problem solve
  • Managing our click and collect service
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
  • Managing third parties to resolve customer issues
  • Helping to develop customer service processes for the benefit of our customers.

Your Skills

To be successful in this role, you will possess the following key skills and attributes:

  • Proven track record in delivering great customer service
  • Proactive, able to use your initiative and always keen to always improve
  • Ability to work individually and as part of a team
  • Proficient with Microsoft Office programmes and social messaging services
  • Effective written and verbal communication skills
  • Comfortable in using online systems and happy to learn new systems
  • A strong customer focus and great work ethic
  • Friendly, composed, patient and resilient
  • A keen eye for detail
  • The confidence to manage and prioritise numerous tasks.

Health 2000 is an exciting, fast-paced, growing company with multiple projects on-the-go and a diverse and motivated group of people. As part of the Health 2000 Team you will be entitled to:

  • Great employee purchasing privileges;
  • Full training and support to excel in your job;
  • A central office location with great transport links;
  • Subsidised parking.

The Role

The Customer Service Advocate is tasked with ensuring that Health 2000 lives up to its promise – where caring comes naturally. You’ll be the first point of call with our online customers across each of our brands, and it’s important that you’re eager to go above and beyond to give them the best experience possible.

Taking a proactive and self-managed approach to the role, your key responsibilities will include:

  • Go the extra mile to engage customer relationships and build brand loyalty
  • Comfortable managing high volumes of customer calls, emails and messages
  • Working with different areas of the business to problem solve
  • Managing our click and collect service
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
  • Managing third parties to resolve customer issues
  • Helping to develop customer service processes for the benefit of our customers.

Your Skills

To be successful in this role, you will possess the following key skills and attributes:

  • Proven track record in delivering great customer service
  • Proactive, able to use your initiative and always keen to always improve
  • Ability to work individually and as part of a team
  • Proficient with Microsoft Office programmes and social messaging services
  • Effective written and verbal communication skills
  • Comfortable in using online systems and happy to learn new systems
  • A strong customer focus and great work ethic
  • Friendly, composed, patient and resilient
  • A keen eye for detail
  • The confidence to manage and prioritise numerous tasks.

Right to live and work

You must have the right to live and work in this location to apply for this job.

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