Commercial Broker Support
Advertiser: Eclipse Insurance Brokers LImitedMore jobs from this company
- Job Listing Date
- 8 Oct 2019
- Auckland, Auckland Central
- Work Type
- Full Time
- Insurance & Superannuation, Brokerage
Attitude is the most important factor we are looking for.
About the role
Providing an exceptional level of customer service
Advise customers of their policy entitlements, lodge customer claims and explain the claims and repair processes as required
Processing of renewals, new business, alterations and cancellations
Analyse client requirements, providing the best cover solutions, setting up new policies and sending proposals
Negotiate rates and terms with underwriters and build relationship to meet client needs
Be proactively involved in unpaid invoicing
Have a minimum 3 years’ experience in Broker Support role in commercial fire and general and a strong understanding of NZ Insurance policies and wordings
Understand the elements of insurance and broking and have the ability to negotiate terms with insurance company underwriters
Be a highly commercial and proactive achiever focused on delivering results while meeting client needs and making your contribution to the team
Solution focused with strong problem-solving abilities
Excellent communication skills, both verbal and written
Demonstrated ability to work in a dynamic changing environment
Motivated and goal orientated
Flexible and resilient with the ability to cope under pressure
Comfortable using multiple company and supplier systems
Previous experience managing customer enquiries either face to face or perhaps in a busy call centre or customer environment
Demonstrated strong inter-personal communication and problem solving skills
Intermediate computing skills in MS Word, Excel
The ability to multi-task and handle a range of products in a highly regulated environment
Be passionate about helping people and finding a solution to their needs
Have a demonstrated track record of performance against targets/deadlines/goals/KPI's
Proactive and not afraid to take the initiative
Demonstrate high level of ownership and independence
Experienced in Multipac and Insight Brokers CRM would be preferred
Have New Zealand Residency or Citizenship and be fluent in English
This is a great opportunity for an individual with fantastic work ethic and can find practical and creative solutions. An attractive remuneration package including car park.
- How many years of insurance broking experience do you have?
- How many years' experience do you have in the insurance industry?
- Do you have customer service experience in the insurance industry?