Job Description

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Court Registry Officer

Advertiser: Ministry of JusticeMore jobs from this company

Job Information

Job Listing Date
8 Oct 2019
Location
Hawkes Bay, Napier
Salary
$48,853 to $68,968
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Customer Facing

Court Registry Officer, Ministry of Justice, Napier District/High Court

MOJ/1425620

This is a great chance for you to be part of the team at the District / High Court in Napier. If varied work, a great team environment and the chance to make a positive impact on people's lives appeals, then this is the job for you

About us

At the Ministry of Justice we deliver people centred services to provide access to justice for all. Te tuku ratonga ā-tangata kia āhei atu ai te katoa ki te ture.

The District Court is the largest Court in New Zealand. Most New Zealanders who go to court will go through the entire justice process in the District Court. Each year, 160 Judges in 58 courthouses deal with approximately 200,000 criminal, family, youth and civil matters. Due to the volume of cases, the Court Registry Officer focus may vary from District Court to District Court. You may be work across all jurisdictions, including criminal, civil, and family or focused on one.

You will be part of the Family/Civil team at the Napier District / High Court. We are a friendly and supportive team who enjoy working together to deliver excellent service to our customers.

Your role

As a Court Registry Officer, you will work with a team responsible for the successful operation of the Court. You will liaise with multiple stakeholders including defendants, witnesses, family members, Oranga Tamariki, Lawyers, and Police Officers. You will able to communicate confidently with Judges within the courtroom and their chambers, as well as other members of the judiciary.

Your main responsibilities include: 

  • Court Taking - this is the facilitating the running of the court. This includes introducing Judges (in English and Te Reo Maori), working closely with them in the Courtroom and Chambers, managing jurors and general administration of the court.
  • Customer Service - all courts have an onsite Customer Service area or hub that customers can access for any court related matter. You will work to answer customer queries via face to face, phone or email interactions
  • Case management - this involves ensuring files are accurate and up to date. This part of the role involves a large component of data entry.

What you will need to be successful

With pride in your work, you will strive to deliver a service to our customers with high accuracy and professionalism.

Our customers are diverse, and our workforce reflects this. This role is no different and would suit a variety of backgrounds. Whether you have an interest in the Justice system, returning to the workforce, have a passion for working with customers this is your chance to join us on our journey to deliver people centred justice services for all.

To be successful, you will need to be

  • Detail orientated and observant - the court has many different processes and case information needs to be accurate;
  • Self-aware - you'll understand our customers and will be confident working across a range of situations;
  • Multi-task - you'll understand that some of our processes are repetitive, but you'll be able to manage conflicting priorities and move from one task to another quickly;
  • Willing to learn - legislation and processes in the courts is always changing and you will be able to adapt and respond to feedback.
  • Resilience - there are times when working in the courts, you will be working on sensitive cases and sometimes at high volume.
  • The successful applicant may be required to travel and work in other regional courts. Due to this a full clean NZ Drivers licence is required.

Why you will love working here

Creating a continuous learning environment is important to us. As the successful applicant, you will bring your thirst for knowledge and improvement. You will have an individual training plan and be supported to carry out the role including be able to exercise Deputy Registrar Powers. 

As an organisation we support our people with building their wellbeing knowledge and understanding offering a range of wellbeing tools and support.

What next

Starting salaries are generally between $48,853 and $68,968 and are dependent on skills and experience.

  • Only applicants with the right to work in New Zealand will be considered for this position.
  • To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description at the site, as well as complete an online application form by attaching your CV and cover letter.
  • For tracking purposes, all applications must be submitted via our online process.
  • Applications close on Monday 21 October 2019.

 

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