Job Description

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Customer Care Specialist

Advertiser: Fidelity LifeMore jobs from this company

Job Information

Job Listing Date
3 Oct 2019
Location
Auckland, Auckland Central
Salary
22 days of annual leave
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Care Specialist

Fidelity Life is the largest Kiwi-owned and operated life insurer and we’re all about powering the New Zealand sense of adventure.

ABOUT THE ROLE 

Bring your customer focus and provide advice and support to our customers and advisors about our policies and life and disability insurance cover. Respond to phone and email questions and inquiries and be apart of a diverse team that celebrates our wins and achievements!   

ABOUT YOU

You will need the following skills and experience:

  • Proven customer service skills including responding to customer requests via email and phone calls.
  • Previous experience in a busy phone-based customer service role.
  • Savvy at learning new systems. 
  • Attention to detail and accuracy.
  • Good written and verbal communication skills.
  • A team player that thrives within a values based organisation.
  • Knowledge of the insurance industry(preferred).

ABOUT US

This is a fantastic opportunity to join a Kiwi owned company. Along with a competitive salary, we offer life, trauma and Southern Cross health insurance. In addition, you will have 22 annual leave day, birthday and volunteer day leave and the chance to work with a driven national team. Enjoy a range of wellness benefits and social events for all our staff throughout the year.

Apply today.  Applications for this role close on 17 October 2019.

Fidelity Life is the largest Kiwi-owned and operated life insurer and we’re all about powering the New Zealand sense of adventure.

ABOUT THE ROLE 

Bring your customer focus and provide advice and support to our customers and advisors about our policies and life and disability insurance cover. Respond to phone and email questions and inquiries and be apart of a diverse team that celebrates our wins and achievements!   

ABOUT YOU

You will need the following skills and experience:

  • Proven customer service skills including responding to customer requests via email and phone calls.
  • Previous experience in a busy phone-based customer service role.
  • Savvy at learning new systems. 
  • Attention to detail and accuracy.
  • Good written and verbal communication skills.
  • A team player that thrives within a values based organisation.
  • Knowledge of the insurance industry(preferred).

ABOUT US

This is a fantastic opportunity to join a Kiwi owned company. Along with a competitive salary, we offer life, trauma and Southern Cross health insurance. In addition, you will have 22 annual leave day, birthday and volunteer day leave and the chance to work with a driven national team. Enjoy a range of wellness benefits and social events for all our staff throughout the year.

Apply today.  Applications for this role close on 17 October 2019.

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have customer service experience?
  • Have you worked in a call centre before?

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