Job Description

Job Header

Box Office Attendant

Advertiser: TicketmasterMore jobs from this company

Job Information

Job Listing Date
12 Sept 2019
Location
Auckland, Auckland Central
Work Type
Casual/Vacation
Classification
Advertising, Arts & Media, Other

Box Office Attendant

OBJECTIVE OF ROLE

The Box Office Attendant assists with customer ticketing needs and provides high quality service to meet customer service standards at Ticketmaster’s Box Offices, Outlets and Events.

 

RESPONSIBILITIES / DUTIES

PRIMARY RESPONSIBILITIES:

  • To serve customers at Ticketmaster locations in a courteous, knowledgeable and efficient manner to support customer demands
  • To provide information, answer questions and transact ticket purchases via credit cards, cash, EFT or cheque payments.
  • To consult with the Box Office Manager or Box Office Supervisor when required with the goal of providing the highest possible standard of customer service
  • To keep abreast of current and upcoming events on the Ticketmaster network 
  • Answer customers’ questions in relation to events on the Ticketmaster network 
  • Cash handling and balancing transactions

 

REQUIRED COMPETENCIES

COMPETENCIES:

Customer Focus        

  • Ensuring Ticketmaster’s customers’ needs are continually satisfied.
  • Experience in dealing with a range of people from different backgrounds is highly regarded.

Communication        

  • Demonstrating strong communication skills, both written and verbal.
  • Effective listening skills are also paramount and must enjoy talking with people.

Flexibility                               

  • Demonstrated ability to work on a rotational roster and able to adapt to a changing and highly pressured working environment.

Numerical                              

  • Ability to check numerical data entered and be able to identify unbalanced accounts.

Problem Solving                   

  • Ability to accurately extract information from customers and find solutions.
  • Appropriately seeking information from higher source when required.

Computer literacy                 

  • Ability to use Windows based computer package.
  • Ability to use Excel would be highly regarded.
  • Typing skills with high accuracy.

 

SELECTION CRITERIA:

  • Enthusiastic and passionate
  • Team oriented
  • Flexible to work evenings and weekends
  • General knowledge of Arts and Entertainment is advantageous
  • Familiarity with location / city is an advantage
  • Demonstrated positive attitude
  • High attention to detail
  • Ideally possess previous ticketing experience (not essential)

 

Please apply with your current resume. 

OBJECTIVE OF ROLE

The Box Office Attendant assists with customer ticketing needs and provides high quality service to meet customer service standards at Ticketmaster’s Box Offices, Outlets and Events.

 

RESPONSIBILITIES / DUTIES

PRIMARY RESPONSIBILITIES:

  • To serve customers at Ticketmaster locations in a courteous, knowledgeable and efficient manner to support customer demands
  • To provide information, answer questions and transact ticket purchases via credit cards, cash, EFT or cheque payments.
  • To consult with the Box Office Manager or Box Office Supervisor when required with the goal of providing the highest possible standard of customer service
  • To keep abreast of current and upcoming events on the Ticketmaster network 
  • Answer customers’ questions in relation to events on the Ticketmaster network 
  • Cash handling and balancing transactions

 

REQUIRED COMPETENCIES

COMPETENCIES:

Customer Focus        

  • Ensuring Ticketmaster’s customers’ needs are continually satisfied.
  • Experience in dealing with a range of people from different backgrounds is highly regarded.

Communication        

  • Demonstrating strong communication skills, both written and verbal.
  • Effective listening skills are also paramount and must enjoy talking with people.

Flexibility                               

  • Demonstrated ability to work on a rotational roster and able to adapt to a changing and highly pressured working environment.

Numerical                              

  • Ability to check numerical data entered and be able to identify unbalanced accounts.

Problem Solving                   

  • Ability to accurately extract information from customers and find solutions.
  • Appropriately seeking information from higher source when required.

Computer literacy                 

  • Ability to use Windows based computer package.
  • Ability to use Excel would be highly regarded.
  • Typing skills with high accuracy.

 

SELECTION CRITERIA:

  • Enthusiastic and passionate
  • Team oriented
  • Flexible to work evenings and weekends
  • General knowledge of Arts and Entertainment is advantageous
  • Familiarity with location / city is an advantage
  • Demonstrated positive attitude
  • High attention to detail
  • Ideally possess previous ticketing experience (not essential)

 

Please apply with your current resume. 

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • How much notice are you required to give your current employer?
  • Do you have ticketing experience?
  • Are you available to work evenings and weekends?

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