Job Description

Job Header

Reservations Agent

Advertiser: Stamford Plaza AucklandMore jobs from this company

Job Information

Job Listing Date
10 Sept 2019
Location
Auckland, Auckland Central
Work Type
Full Time
Classification
Hospitality & Tourism, Front Office & Guest Services
Stamford Auckland
 
Reservations Agent

About Stamford Hotels and Resorts

Stamford is one of the largest owner/operators of premium quality hotels in Australia and New Zealand. The group operates a hotel portfolio with nearly 2500 rooms, 2200 employees, and residential assets. At Stamford Hotels and Resorts we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the community at large.

About the role

Stamford Hotels and Resorts Auckland is seeking a Reservations Agent on a Full Time basis. In this role you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Agent is responsible for offering exceptional customer service, options, and other solutions to meet customer needs.

Key Responsibilities:

  • Enter and maintain hotel reservations for Stamford Plaza Auckland, using up-selling techniques at all times
  • Assist in all rooms inquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved
  • Assist in maximising room revenue, average room rate and occupancy percentage through efficient yield management
  • Respond positively, to sales inquiries to develop future sales leads
  • Proactively convert inquiries into contracted business
  • Meet or exceed required individual, team or organisational qualitative and quantitative performance standards
  • Be fully conversant with all the Hotel’s facilities and services, including hotel packages and specials
  • Liaise with Group Reservations, Conference Reservations, Sales and the Front Office to ensure all staff are informed and able to provide exceptional service
  • Build rapport with both new guests and regular guests by maximising the use of guest history.
  • To assist the Reservations Manager as required with checking and preparing of arrivals reports.

Role Requirements:

  • Experience in a similar role in hotels.
  • Have experience on hotel systems in a high-end property.
  • Outstanding communication skills.  A good level of clear well-spoken English.
  • Well presented.
  • Outstanding telephone manner and sales skills.
  • Be able to multitask and work well under pressure.
  • Dynamic personality to succeed in a dynamic role.
  • Outgoing personality to fit in with a dynamic and fun team.
  • The successful applicant will also be flexible and be able to work a variety of shifts, including afternoon shifts and week-end shifts.
  • You must be a permanent resident of New Zealand or possess a work permit valid for at least 12 months.

About you

To be successful in this position you must have exceptional customer service skills, superior selling skills, an exceptional telephone technique with exceptional communication skills. You will be able to demonstrate previous experience in a reservations / front office or a relevant sales role environment. Knowledge in using OPERA is also advantageous.

How to Apply

If you believe you have the drive and skills to succeed in this role please click the 'Apply Now' button.

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview. No recruitment agencies please.

Stamford Hotels & Resorts is an Equal Opportunity Employer.

 

Email: Please click the 'Apply Now' button below.

About Stamford Hotels and Resorts

Stamford is one of the largest owner/operators of premium quality hotels in Australia and New Zealand. The group operates a hotel portfolio with nearly 2500 rooms, 2200 employees, and residential assets. At Stamford Hotels and Resorts we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the community at large.

About the role

Stamford Hotels and Resorts Auckland is seeking a Reservations Agent on a Full Time basis. In this role you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Agent is responsible for offering exceptional customer service, options, and other solutions to meet customer needs.

Key Responsibilities:

  • Enter and maintain hotel reservations for Stamford Plaza Auckland, using up-selling techniques at all times
  • Assist in all rooms inquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved
  • Assist in maximising room revenue, average room rate and occupancy percentage through efficient yield management
  • Respond positively, to sales inquiries to develop future sales leads
  • Proactively convert inquiries into contracted business
  • Meet or exceed required individual, team or organisational qualitative and quantitative performance standards
  • Be fully conversant with all the Hotel’s facilities and services, including hotel packages and specials
  • Liaise with Group Reservations, Conference Reservations, Sales and the Front Office to ensure all staff are informed and able to provide exceptional service
  • Build rapport with both new guests and regular guests by maximising the use of guest history.
  • To assist the Reservations Manager as required with checking and preparing of arrivals reports.

Role Requirements:

  • Experience in a similar role in hotels.
  • Have experience on hotel systems in a high-end property.
  • Outstanding communication skills.  A good level of clear well-spoken English.
  • Well presented.
  • Outstanding telephone manner and sales skills.
  • Be able to multitask and work well under pressure.
  • Dynamic personality to succeed in a dynamic role.
  • Outgoing personality to fit in with a dynamic and fun team.
  • The successful applicant will also be flexible and be able to work a variety of shifts, including afternoon shifts and week-end shifts.
  • You must be a permanent resident of New Zealand or possess a work permit valid for at least 12 months.

About you

To be successful in this position you must have exceptional customer service skills, superior selling skills, an exceptional telephone technique with exceptional communication skills. You will be able to demonstrate previous experience in a reservations / front office or a relevant sales role environment. Knowledge in using OPERA is also advantageous.

How to Apply

If you believe you have the drive and skills to succeed in this role please click the 'Apply Now' button.

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview. No recruitment agencies please.

Stamford Hotels & Resorts is an Equal Opportunity Employer.

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