Job Description

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Gold Customer Service Representative

Advertiser: Hertz Australia Pty LtdMore jobs from this company

Job Information

Job Listing Date
10 Sept 2019
Location
Auckland, Manukau & East Auckland
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Customer Facing

Gold Customer Service Representative

As a global leader in car rentals, we operate in over 150 countries worldwide. Our goal is to be the very best at what we do by renting cars better than anyone else.

We’re looking for a customer focused, high performing Gold Customer Service Representative to join our exceptional teams and continue our success in the future of car rental. At Hertz, you’re in the driver’s seat to achieve your full potential and grow your career.

What is this role all about?

You will be responsible for providing the five-star customer service experience to our Gold Plus Rewards customers to ensure continued growth and profitability of Hertz. You will be based at our Auckland Airport Store and may be required to work at other stores within reasonable travel distance. As the face of our business you will;

  • Create a positive customer experience by greeting and engaging our valued customers
  • Complete rental and return transactions efficiently and accurately
  • Sell Hertz rental options to our valued customers
  • Ensure overall customer satisfaction by resolving issues
  • Be involved in reservations of rental vehicles and associated requirements

What do we need from you?

To be successful in this position, our new team member will be able to demonstrate the following:

  • Working hours 0630 – 1500 Monday to Friday
  • Excellent communication skills and a positive attitude
  • Previous experience in customer service
  • You must hold a full and current open driver’s license.

What do you get?

In return for your hard work and dedication, you will be rewarded with:

  • A competitive hourly rate
  • Full comprehensive training
  • Full company uniform
  • Car park
  • Staff discount for you and your family globally
  • One extra special day leave annually
  • A supportive and dynamic team environment
  • Career growth and development opportunities with a global company

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve success.

Please note: Only shortlisted candidates will be contacted. We do not accept unsolicited applications from third parties. Applicants must be eligible to work in New Zealand. Hertz are committed to equal opportunity employment through fair recruitment practices.
www.hertz.com

As a global leader in car rentals, we operate in over 150 countries worldwide. Our goal is to be the very best at what we do by renting cars better than anyone else.

We’re looking for a customer focused, high performing Gold Customer Service Representative to join our exceptional teams and continue our success in the future of car rental. At Hertz, you’re in the driver’s seat to achieve your full potential and grow your career.

What is this role all about?

You will be responsible for providing the five-star customer service experience to our Gold Plus Rewards customers to ensure continued growth and profitability of Hertz. You will be based at our Auckland Airport Store and may be required to work at other stores within reasonable travel distance. As the face of our business you will;

  • Create a positive customer experience by greeting and engaging our valued customers
  • Complete rental and return transactions efficiently and accurately
  • Sell Hertz rental options to our valued customers
  • Ensure overall customer satisfaction by resolving issues
  • Be involved in reservations of rental vehicles and associated requirements

What do we need from you?

To be successful in this position, our new team member will be able to demonstrate the following:

  • Working hours 0630 – 1500 Monday to Friday
  • Excellent communication skills and a positive attitude
  • Previous experience in customer service
  • You must hold a full and current open driver’s license.

What do you get?

In return for your hard work and dedication, you will be rewarded with:

  • A competitive hourly rate
  • Full comprehensive training
  • Full company uniform
  • Car park
  • Staff discount for you and your family globally
  • One extra special day leave annually
  • A supportive and dynamic team environment
  • Career growth and development opportunities with a global company

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve success.

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have a current New Zealand driver's licence?
  • What's your expected annual base salary?

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