Job Description

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Guest Services Agent

Advertiser: Cordis, AucklandMore jobs from this company

Job Information

Job Listing Date
10 Sept 2019
Auckland, Auckland Central
Work Type
Full Time
Hospitality & Tourism, Front Office & Guest Services

We are after a remarkable Guest Service Agent to join our front office. Be part of the first impression in delivering a heartfelt kiwi service to our guests.

This role will have you delivering a friendly, efficient and accurate service on the front desk.

About the Company

A new brand by Langham Hospitality Group, with a new look, new name and a new hotel experience. Cordis Auckland is a 5 star, upper upscale hotel, with heartfelt Kiwi service

Check us out:

About the Role

You'll need to be able to work morning and afternoon shifts, including weekends.

Your responsibilities will include:

  • Ensuring every guest has an outstanding stay and becomes a loyal Cordis guest
  • A high level of English comprehension and impeccable personal grooming is required.
  • Connect with our guests to give each a personalised stay - WOW them
  • Increasing sales through up-selling and cross selling
  • Resolving customer concerns with empathy and understanding and with the highest priority us
  • Oh, and checking guests in and out of the hotel!

Our ideal candidate will have:

  • At least a year's experience in a similar role to be considered for this role.
  • We are ideally looking for the successful applicant to have at least 12 months experience with OPERA so you can hit the ground running.
  • A high level of English comprehension and impeccable personal grooming
  • Previous experience in a 5 star hotel environment 


Cordis is not just about delivering a memorable experience for our guests but a amazing experience for you. So if you are ready! We will reward you with:

  • Fun working environment
  • Opportunity to grow your career within Langham Hospitality Group
  • Freshly pressed uniform every shift
  • Discounted parking and gym 
  • Staff meals AND plenty more!

What now!

Cordis Auckland, is a new brand by Langham Hospitality Group. So if this vacancy has got your heart excited, get in touch by clicking Apply now!

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • How many years' experience do you have in the hospitality & tourism industry?
  • Are you available to work on a rotating roster?
  • How much notice are you required to give your current employer?
  • What's your expected annual base salary?
  • Do you have native or bilingual proficiency in any languages other than English?
  • Describe what OPERA is
  • Tell us about a time you have made a difference in someone's life

Right to live and work

You must have the right to live and work in this location to apply for this job.

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