Job Description

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Service Desk Analyst - Part time

Advertiser: Datacom is one of Australasia’s largest professional IT services companiesMore jobs from this company

Job Information

Job Listing Date
9 Sept 2019
Location
Auckland, Auckland Central
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Service Desk Analyst - Part time

Our purpose


Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team


Our National Service Desk is based in our new Wynyard Quarter office with a great working culture. With quick and easy access to the kitchen, you’re never far from the vending and coffee machines so we’re well equipped to operate a 24/7 shift environment. We look after over 150 customers globally, so we have a strong client-centric focus and aim to be professional and easy to work with, always.

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

About the Role

As a Service Desk Analyst, you’ll be the first point of contact for our biggest clients. No two days will be the same as you’ll be constantly thinking outside of the box to troubleshoot and resolve issues, ensuring the most efficient and effective customer service, possible! You’ll be supported and mentored by our team and get to be involved with the various fun events, such as our annual hackathon called Datacomp. If you’re looking for somewhere to develop your career within a great culture, then this is the role for you!

What you’ll bring

Although work experience is great, we value a can-do attitude and passion much more! Your verbal and written communication skills are key to your success in this role. Ideally, you’ll have customer service experience, as its most important to us that you can keep our customers happy with your effective communication skills. We’re looking for team members of all levels, so if you have experience within a Service Desk or an Enterprise IT support environment, this is a bonus! Or perhaps you are supporting a smaller environment and you're looking for the opportunity to grow within a large organisation.

Our Service Desk is a 24/7 operation so you must have the flexibility to work varied hours which are defined by rosters. Please note, this role is part time, with a need to fill weekend hours and weekday morning shifts.

We will review applications as they come through, and you can expect contact from us within a couple of weeks. Only candidates with work rights in New Zealand will be considered. If this sounds like the opportunity you’re looking for, please apply online now!!

DATACOM.CO.NZ/CAREERS

Our purpose


Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team


Our National Service Desk is based in our new Wynyard Quarter office with a great working culture. With quick and easy access to the kitchen, you’re never far from the vending and coffee machines so we’re well equipped to operate a 24/7 shift environment. We look after over 150 customers globally, so we have a strong client-centric focus and aim to be professional and easy to work with, always.

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

About the Role

As a Service Desk Analyst, you’ll be the first point of contact for our biggest clients. No two days will be the same as you’ll be constantly thinking outside of the box to troubleshoot and resolve issues, ensuring the most efficient and effective customer service, possible! You’ll be supported and mentored by our team and get to be involved with the various fun events, such as our annual hackathon called Datacomp. If you’re looking for somewhere to develop your career within a great culture, then this is the role for you!

What you’ll bring

Although work experience is great, we value a can-do attitude and passion much more! Your verbal and written communication skills are key to your success in this role. Ideally, you’ll have customer service experience, as its most important to us that you can keep our customers happy with your effective communication skills. We’re looking for team members of all levels, so if you have experience within a Service Desk or an Enterprise IT support environment, this is a bonus! Or perhaps you are supporting a smaller environment and you're looking for the opportunity to grow within a large organisation.

Our Service Desk is a 24/7 operation so you must have the flexibility to work varied hours which are defined by rosters. Please note, this role is part time, with a need to fill weekend hours and weekday morning shifts.

We will review applications as they come through, and you can expect contact from us within a couple of weeks. Only candidates with work rights in New Zealand will be considered. If this sounds like the opportunity you’re looking for, please apply online now!!

Right to live and work

You must have the right to live and work in this location to apply for this job.

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