Job Description

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Customer Service Representative - Napier

Advertiser: Service Foods LtdMore jobs from this company

Job Information

Job Listing Date
9 Sept 2019
Hawkes Bay, Napier
Work Type
Part Time
Call Centre & Customer Service, Other

Do you want to join one of the fastest growing companies in New Zealand?
Do you enjoy working with customers and are passionate about providing excellent customer service by going an extra mile?
Are you looking for part time work?
If you answered yes to the above questions, we would love to hear from YOU!!

Service Foods Limited is a New Zealand wide company specialising in Food service. We supply to Cafes, Restaurants, Hotels, Manufacturers, Retailers, Distributors and exporters nationwide with a broad selection of imported and locally manufactured food products. Our core product areas are across dry, frozen and chilled departments. At Service Foods, our philosophy ensures that we come to work every day to make a difference to the lives of the people we deal with.

Our Napier branch has an opportunity for a part time Customer Service Representative. The days and hours of work are Monday, Tuesday, Friday and Saturday, 6 am to 12:30 pm.

We require a focused, thorough and motivated individual who enjoys all aspects of customer service duties along with an emphasis on ensuring quality standards are maintained throughout the customer service process.

Key Duties may include but are not limited to:

Receiving orders via Phone, fax, email, website and entering into the ERP system
Discussing product options with customers
Up-selling product lines
Key customer support services
Preparation of quotations
Assisting with administrative duties
The successful applicant will possess the following skills, qualities and attributes:

Excellent reading, writing, and arithmetic skills required – English language
Friendly and confident phone manner
Intermediate-Excellent computer skills - proficiency in all Microsoft basic applications
Current full NZ drivers license
Basic Time management skills are necessary
Attention to detail
Prior NZ experience within this field will be an advantage but not essential. Knowledge of basic food ingredients is essential.

Applicants for this position should have NZ residency or a valid NZ work visa. Please send us your CV by 24 September 2019.

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have customer service experience?
  • What's your expected annual base salary?
  • How many years' experience do you have as a customer services representative?

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