Job Description

Job Header

Service Desk Support

Advertiser: QJumpersMore jobs from this company

Job Information

Job Listing Date
9 Sept 2019
Location
Wellington, Wellington Central
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

INTRALOT NZ is fully owned subsidiary of the INTRALOT group, a leading global supplier of integrated gaming and transaction processing systems.

We are looking for an innovative individual with a 'can do' attitude to join our team. If you are a fast learner, team player and able to communicate technical issues clearly and effectively, then apply today

Responsibilities include:

  • Providing technical support via phone, fax & and e-mail
  • Liaise with offsite technicians to resolve or complete support calls
  • Assist in the report generation for our customers
  • Monitoring of both internal and external event alarms
  • Diagnose and resolve communications issues
  • Creation and maintaining documentation of processes and procedures

Characteristics we are looking for:

  • At least 12 Months experience in a IT Service Desk environment or able to demonstrate a good understanding of IT
  • Excellent communication skills, both verbal and written
  • Reliable and good work ethic
  • Ability to demonstrate a logical approach to problem solving
  • Ability to work unsupervised
  • Ability to work effectively within a team environment
  • Ability to provide a high level of customer service and adherence to agreed SLA's

Applicants for this position must reside in NZ and have a valid work permit or NZ residency.

 

Apply Online today!!

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