Job Description

Job Header

On-site Support Engineer L1/L2

Advertiser: CycloneMore jobs from this company

Job Information

Job Listing Date
13 Aug 2019
Auckland, Auckland Central
Work Type
Full Time
Information & Communication Technology, Networks & Systems Administration

Our business is rapidly growing and we are looking for a new team member. We don't lock our support engineers away in cupboards at Cyclone, instead we expect you to be comfortable interacting with our customers and your co-workers.

We will provide you all the tools you need to do your job, as well as a broad range of opportunities for training and development of your skills. Oh….and we'll pay you for it too!

Position Description

The Onsite Support Engineer is a customer facing role that undertakes tier 1 and tier 2 onsite support for Cyclone customers. This role will work across several different business verticals in a mix of fixed onsite support and roaming support. We pride ourselves on delivering fantastic customer focused support and becoming the trusted technology adviser that customers demand everyday.

Critical Job Requirements

  • Critical Job Requirements
  • Good communication skills both verbal and written
  • Proven self-starter who can work without supervision
  • Recent successful experience in computer support
  • Basic experience with networks, wireless networks and cloud services
  • Ability to solve technical problems
  • An uncompromising desire to assist customers

Highly Desirable Job Requirements 

  • Experience in some of the following areas is preferred but not essential
  • Recent computer qualifications
  • Recent experience within a ServiceDesk or service type industry 
  • Apple and/or Windows desktop support experience
  • Good knowledge of Microsoft O365 and/or Google Apps
  • Experience working in the education sector
  • Experience working with Audio Visual and automation equipment
  • Previous experience working within a medium to large network

Who we are

Cyclone is a trusted partner operating within the education and government sectors of New Zealand.

We hold supply agreements with a number of Tier 1 vendors to customers including All of Government participating agencies, universities, schools, local councils and SMEs.

We are a business that focusses on all aspects of IT hardware and software procurement, service requirements, professional development and infrastructure design and implementation.

If this sounds like you, please apply through the link at the bottom of this application.

You must currently live in New Zealand and be eligible to work here to apply for this position.


The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • How much notice are you required to give your current employer?
  • Do you have a current New Zealand driver's licence?
  • Do you have experience working in a technical support role?
  • Do you have customer service experience?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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