Job Description

Job Header

Desktop Support Analyst

Advertiser: Stantec New ZealandMore jobs from this company

Job Information

Job Listing Date
13 Aug 2019
Location
Auckland, Auckland Central
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Desktop Support Analyst

We know that what we do really matters which is why Stantec provides solutions that begin at the intersection of community, creativity and client relationships.

Our head office is based in Edmonton Canada and the AP geography covers India, China, Taiwan, New Zealand and Australia.

The opportunity

The Desktop Support Analyst is responsible for supporting daily operations, which encompasses Windows Server services, enterprise applications, desktop and mobile services.

Your key accountabilities will include:

  • Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers.
  • Resolve tickets within agreed timeframes and ensure all tickets are correctly documented.
  • Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues on a daily basis, and monitoring and alerting managers on trends.
  • Conduct proactive maintenance and administration of designated services, including: implementation, configuration, and monitoring.
  • Test and deploy software updates and security patches to servers and workstations.
  • Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
  • Support corporate policies, procedures and best practices pertinent to supporting Stantec’s Infrastructure
  • Contribute to internal IT Operational/Infrastructure initiatives.
  • Participate in IT projects as an operational resource, providing recommendations and performing tasks as required.
  • Contribute to the development of operational procedures and documentation.
  • Able to work after office hours as required.
  • Able to travel across offices.
  • May also have a skillset or other responsibilities in supporting Stantec infrastructure which may include but is not limited to workstation, network, server and backup.

About you:

You may have recently completed Tertiary or industry qualifications in Information Technology (or equivalent), with some experience of working in an IT environment and:-

Intermediate level of knowledge of:

  • Microsoft operating systems ( Windows 7, 8,10)
  • Imaging, configuring desktop and troubleshooting hardware issues
  • Office 365 support
  • ITIL Service Management best practices, plus

Basic understanding of:

  • Microsoft server operating systems
  • Office 365
  • Network principals technologies and services
  • Backup concepts, software/hardware technologies

To be eligible for this role you must be a permanent resident or NZ citizen.  You must have valid driver’s license and passport as travel will be required, including some international.

You will be naturally curious, passionate about process improvement and able to work with minimal supervision within a geographically-dispersed team. You will have strong verbal and written communication skills, a ‘customer-orientated’ approach and with a can-do attitude when faced with business challenges.

In return we offer a competitive salary, flexible working arrangements, the support to succeed, a culture dedicated to professional development along with a commitment to you and the community where you live and work. 

About us

We’re active members of the communities we serve. That’s why at Stantec, we always design with community in mind.

The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring water, transport and infrastructure projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a nearly 200-year history. So when we take on a project we see the opportunity to make a lasting connection with the people and places where we live and work.

How to apply

To discuss this opportunity further or to view a position description, please contact Margaret McMeel on 09 580 4502 or 027 544 2930.

Applications close on Wednesday 28 August 2019  

WINNER – Financial Review Client Choice Award 2017 – Best Consulting Engineering Firm (revenue $50m-$200m)

We know that what we do really matters which is why Stantec provides solutions that begin at the intersection of community, creativity and client relationships.

Our head office is based in Edmonton Canada and the AP geography covers India, China, Taiwan, New Zealand and Australia.

The opportunity

The Desktop Support Analyst is responsible for supporting daily operations, which encompasses Windows Server services, enterprise applications, desktop and mobile services.

Your key accountabilities will include:

  • Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers.
  • Resolve tickets within agreed timeframes and ensure all tickets are correctly documented.
  • Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues on a daily basis, and monitoring and alerting managers on trends.
  • Conduct proactive maintenance and administration of designated services, including: implementation, configuration, and monitoring.
  • Test and deploy software updates and security patches to servers and workstations.
  • Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
  • Support corporate policies, procedures and best practices pertinent to supporting Stantec’s Infrastructure
  • Contribute to internal IT Operational/Infrastructure initiatives.
  • Participate in IT projects as an operational resource, providing recommendations and performing tasks as required.
  • Contribute to the development of operational procedures and documentation.
  • Able to work after office hours as required.
  • Able to travel across offices.
  • May also have a skillset or other responsibilities in supporting Stantec infrastructure which may include but is not limited to workstation, network, server and backup.

About you:

You may have recently completed Tertiary or industry qualifications in Information Technology (or equivalent), with some experience of working in an IT environment and:-

Intermediate level of knowledge of:

  • Microsoft operating systems ( Windows 7, 8,10)
  • Imaging, configuring desktop and troubleshooting hardware issues
  • Office 365 support
  • ITIL Service Management best practices, plus

Basic understanding of:

  • Microsoft server operating systems
  • Office 365
  • Network principals technologies and services
  • Backup concepts, software/hardware technologies

To be eligible for this role you must be a permanent resident or NZ citizen.  You must have valid driver’s license and passport as travel will be required, including some international.

You will be naturally curious, passionate about process improvement and able to work with minimal supervision within a geographically-dispersed team. You will have strong verbal and written communication skills, a ‘customer-orientated’ approach and with a can-do attitude when faced with business challenges.

In return we offer a competitive salary, flexible working arrangements, the support to succeed, a culture dedicated to professional development along with a commitment to you and the community where you live and work. 

About us

We’re active members of the communities we serve. That’s why at Stantec, we always design with community in mind.

The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring water, transport and infrastructure projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a nearly 200-year history. So when we take on a project we see the opportunity to make a lasting connection with the people and places where we live and work.

How to apply

To discuss this opportunity further or to view a position description, please contact Margaret McMeel on 09 580 4502 or 027 544 2930.

Applications close on Wednesday 28 August 2019  

WINNER – Financial Review Client Choice Award 2017 – Best Consulting Engineering Firm (revenue $50m-$200m)

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