Job Description

Job Header

Customer Care Consultants

Advertiser: Tunstall Australasia Pty LtdMore jobs from this company

Job Information

Job Listing Date
9 Aug 2019
Location
Bay of Plenty, Tauranga
Salary
$15 - $19.99 per hour
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre
Customer Care Consultants

Full Time, Part Time and Casual Roles Available!

About the business and the role

These roles will focus on providing the highest quality emergency response and support to our clients across Australasia. These roles are 24/7 x 365 shift roles based in Tauranga Central.

With over 5 million users globally, Tunstall Healthcare is the market leading provider of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Tunstall provides support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.

 

Job tasks and responsibilities

We need you to be able to deliver the following:  

  • Respond to incoming alarm calls and telephone calls.
  • Ascertain the nature of client requests and deliver on these requests in the appropriate manner.
  • Dispatch appropriate emergency caller or emergency service.
  • Attend to administrative practices in a timely and efficient manner.

Skills and experience

  • Proven ability to plan and manage role responsibilities and achieve individual work objectives.
  • Sound level of competency in the use of computers and office equipment, including Microsoft applications.
  • Demonstrated ability to follow through the whole process of work – from start to finish.
  • Well-developed oral and written communication skills, including demonstrated ability to negotiate and resolve issues with clients, suppliers, management and staff at all levels.
  • Self-motivated, passionate, highly efficient, proactive and professional with a respect for confidentiality.

Job benefits and perks

Tunstall offers a warm and friendly workplace. The Monitoring Centre team and office staff work closely and regularly come together to celebrate staff birthdays, milestones and special events. Discounted gym membership, an Employee Assistance Program and a wonderful Reward and Recognition program are part and parcel of employment at Tunstall.

There is also ample off-street parking, and beautiful office views! 

*In your application/cover letter, please detail whether you are looking for a permanent part time role, or a casual role and your availability*

To be successful, candidates must hold New Zealand citizenship, permanent residency, or the appropriate working visa. All Tunstall employees are required to complete a police check.

Click on 'Apply' button to submit your cover letter and resume.

We do not require the assistance of recruitment agencies at this time.

 



Full Time, Part Time and Casual Roles Available!

About the business and the role

These roles will focus on providing the highest quality emergency response and support to our clients across Australasia. These roles are 24/7 x 365 shift roles based in Tauranga Central.

With over 5 million users globally, Tunstall Healthcare is the market leading provider of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Tunstall provides support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.

 

Job tasks and responsibilities

We need you to be able to deliver the following:  

  • Respond to incoming alarm calls and telephone calls.
  • Ascertain the nature of client requests and deliver on these requests in the appropriate manner.
  • Dispatch appropriate emergency caller or emergency service.
  • Attend to administrative practices in a timely and efficient manner.

Skills and experience

  • Proven ability to plan and manage role responsibilities and achieve individual work objectives.
  • Sound level of competency in the use of computers and office equipment, including Microsoft applications.
  • Demonstrated ability to follow through the whole process of work – from start to finish.
  • Well-developed oral and written communication skills, including demonstrated ability to negotiate and resolve issues with clients, suppliers, management and staff at all levels.
  • Self-motivated, passionate, highly efficient, proactive and professional with a respect for confidentiality.

Job benefits and perks

Tunstall offers a warm and friendly workplace. The Monitoring Centre team and office staff work closely and regularly come together to celebrate staff birthdays, milestones and special events. Discounted gym membership, an Employee Assistance Program and a wonderful Reward and Recognition program are part and parcel of employment at Tunstall.

There is also ample off-street parking, and beautiful office views! 

*In your application/cover letter, please detail whether you are looking for a permanent part time role, or a casual role and your availability*

To be successful, candidates must hold New Zealand citizenship, permanent residency, or the appropriate working visa. All Tunstall employees are required to complete a police check.

Click on 'Apply' button to submit your cover letter and resume.

We do not require the assistance of recruitment agencies at this time.

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Have you worked in a call centre before?
  • Do you have experience working towards targets and KPIs?
  • Are you available to work on a rotating roster?
  • What's your expected hourly rate?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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