Job Description

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Rotorua Reservations Assistant - Permanent Part-Time

Advertiser: Hobbiton Movie Set ToursMore jobs from this company

Job Information

Job Listing Date
9 Aug 2019
Bay of Plenty, Rotorua
Work Type
Part Time
Administration & Office Support, Other

In 1998, Sir Peter Jackson’s team of location scouts were searching for the iconic rolling hills and lush green pastures of Hobbiton™. An aerial search led them to the Alexander farm, a stunning 1250 acre sheep farm located just outside of Matamata. A short while after, once negotiations were complete, the crew began the nine month quest to bring Hobbiton to life, ready for the filming of The Lord of the Rings Trilogy and later The Hobbit Trilogy.  


20 years later, Hobbiton™ Movie Set has experienced tremendous growth and now welcomes over six hundred thousand visitors from across the globe each year, having established ourselves as a ‘must do’ activity for travellers to New Zealand. Our experience offers a once-in-a-lifetime opportunity for fans and non-fans alike to step into an iconic movie set in its full glory and learn about how a slice of rural New Zealand was transformed into a film-set for one of the most popular film franchises of all time.


At Hobbiton Movie Set, we are proud to now employ over 250 people who work across various aspects of the business – From Reservations and Tour Operations, to Props and Art Department, Sales and Marketing, Food and Beverage and Maintenance just to name a few.


Our team blends together a mix of kiwi hospitality, passion and authenticity into everything we do. We work hard to maintain a supportive and fun working environment, with plenty of industry perks and training opportunities, plus the option to enjoy a supplied lunch each day and attend multiple staff social events throughout the year.


The Role

We’re looking for a Reservations Assistant to join our Rotorua based team on a permanent part-time basis. This role is ideal for someone looking to get into the tourism industry, or someone keen to hone their skills in a front facing, customer service-based position.

You’ll be a great communicator with excellent time management skills. You’ll be a confident computer operator and able to work as part of a team or sole charge.  Plus, extra bonus points if you’re familiar with tourism reservation booking systems, or have previous experience working in a similar position! 

This role will give you great exposure to a range of reservations tasks, including:

  • Face to face customer service
  • Processing and managing tour bookings
  • Assisting customers with planning and booking their Hobbiton experience
  • Looking after follow-up communications with customers


This is your chance to work for one of New Zealand’s leading Tourism operators and help to share our unique experience with visitors from across the globe. We work hard to maintain a supportive and fun working environment. Check out our website for more information on what it’s like to work at Hobbiton™ Movie Set.

If this role sounds like you, we’d love to hear from you. Show off some of those communication skills for us and send through a full cover letter and a copy of your CV, or for more information contact Applications close on 29th August 2019.


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