Job Description

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Claims Assist Representative - Work From Home

Advertiser: AA InsuranceMore jobs from this company

Job Information

Job Listing Date
9 Aug 2019
Location
Waikato, Hamilton
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Claims Assist Representative - Work From Home

Are you passionate about customer service? Would you like to help get AA Insurance customers sorted when they call to make a claim? If you answered yes, then our claims lodgement team have an amazing opportunity for you!

What you will be doing:

A customer could have been in a 4-car pile-up lost their hearing aid, been burgled, whatever the situation you will be the reassuring voice when a customer needs to make a claim. As a customer service super star, you will help eliminate stress and provide certainty when our customers need it most, claim time. You will easily build rapport with the customer to collect all the information related to their claim and put together a thorough picture of what happened to ensure a smooth experience for the customer.

You will start with 3 ½ weeks of full time paid training in our Hamilton office. Once you have completed training you will work from your home office on one of the following shift options -

Rotating roster, working 7.5-hour shifts totalling 37.5 hours a week between 8am - 8pm on weekdays and 8am - 6pm on weekends. OR -

Split shifts Monday - Friday 8am - 12pm and 4pm - 8pm

Please see the attached document for our work from home technical requirements.

To shine in the role:

  • You are passionate about customers
  • Strong sense of urgency
  • You are compassionate and reassuring
  • You will use your initiative and common sense in decision-making

From the get go you are provided with what is needed for you to put your best foot forward. We work in a considerate team environment where differences are supported, and there are plenty of ongoing opportunities for you to continue to grow and develop. We are breaking the mould of insurance, so come and join our award-winning team.

Who are we?

AA Insurance is a proud New Zealand company offering general insurance to Kiwis. Spanning over 20 years, we have grown to be the 'Most Trusted Insurer' as voted by New Zealanders from Reader's Digest. All our products have been developed right here in New Zealand with everyday Kiwis in mind. We are a dedicated bunch who put our customers first, ensuring that we are helping eliminate stress and provide them with certainty during their time of need.

What makes AA Insurance a great place to work?

AA Insurance isn't a stuffy insurance company; there are no pinstriped suits and ties here! Our genuine culture truly makes AA Insurance a great place to work - one of the best in fact. For the last 10 years we have been a finalist in the IBM Kenexa Best Workplaces.

From the get go you are provided with what is needed for you to put your best foot forward. We work in a considerate team environment where differences are supported, and there are plenty of ongoing opportunities for you to continue to grow and develop. We are breaking the mould of insurance, so come and join our award-winning team.

The Perks!

  • Annual salary reviews and bonus schemes
  • A strong focus on training, staff developments and internal promotions
  • An award-winning well-being programme
  • Fantastic discounts on our insurance products and at a number of retail outlets

Start applying….

If you want to be a part of our award-winning team and you believe that you have the skills outlined above, click the Apply button and include your resume and cover letter by Wednesday 28th August. Our next intake starts on the 14th October.

Are you passionate about customer service? Would you like to help get AA Insurance customers sorted when they call to make a claim? If you answered yes, then our claims lodgement team have an amazing opportunity for you!

What you will be doing:

A customer could have been in a 4-car pile-up lost their hearing aid, been burgled, whatever the situation you will be the reassuring voice when a customer needs to make a claim. As a customer service super star, you will help eliminate stress and provide certainty when our customers need it most, claim time. You will easily build rapport with the customer to collect all the information related to their claim and put together a thorough picture of what happened to ensure a smooth experience for the customer.

You will start with 3 ½ weeks of full time paid training in our Hamilton office. Once you have completed training you will work from your home office on one of the following shift options -

Rotating roster, working 7.5-hour shifts totalling 37.5 hours a week between 8am - 8pm on weekdays and 8am - 6pm on weekends. OR -

Split shifts Monday - Friday 8am - 12pm and 4pm - 8pm

Please see the attached document for our work from home technical requirements.

To shine in the role:

  • You are passionate about customers
  • Strong sense of urgency
  • You are compassionate and reassuring
  • You will use your initiative and common sense in decision-making

From the get go you are provided with what is needed for you to put your best foot forward. We work in a considerate team environment where differences are supported, and there are plenty of ongoing opportunities for you to continue to grow and develop. We are breaking the mould of insurance, so come and join our award-winning team.

Who are we?

AA Insurance is a proud New Zealand company offering general insurance to Kiwis. Spanning over 20 years, we have grown to be the 'Most Trusted Insurer' as voted by New Zealanders from Reader's Digest. All our products have been developed right here in New Zealand with everyday Kiwis in mind. We are a dedicated bunch who put our customers first, ensuring that we are helping eliminate stress and provide them with certainty during their time of need.

What makes AA Insurance a great place to work?

AA Insurance isn't a stuffy insurance company; there are no pinstriped suits and ties here! Our genuine culture truly makes AA Insurance a great place to work - one of the best in fact. For the last 10 years we have been a finalist in the IBM Kenexa Best Workplaces.

From the get go you are provided with what is needed for you to put your best foot forward. We work in a considerate team environment where differences are supported, and there are plenty of ongoing opportunities for you to continue to grow and develop. We are breaking the mould of insurance, so come and join our award-winning team.

The Perks!

  • Annual salary reviews and bonus schemes
  • A strong focus on training, staff developments and internal promotions
  • An award-winning well-being programme
  • Fantastic discounts on our insurance products and at a number of retail outlets

Start applying….

If you want to be a part of our award-winning team and you believe that you have the skills outlined above, click the Apply button and include your resume and cover letter by Wednesday 28th August. Our next intake starts on the 14th October.

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