Job Description

Job Header

Recovery Assistant - case management experience - roles - Dunedin

Advertiser: ACCMore jobs from this company

Job Information

Job Listing Date
12 Jul 2019
Location
Otago, Dunedin
Work Type
Full Time
Classification
Government & Defence, Government

Recovery Assistant - case management experience - roles - Dunedin

As a Recovery Assistant, you will proactively engage with our clients and support them through their recovery, using your excellent customer service skills. You will guide them to plan their rehabilitation, including any treatment and supports, and ensure they understand how we can help.

You will be part of a team with shared responsibility for case management of a pool of customers. You will answer client queries and be allocated tasks to deliver the best next action for our clients. You will be working as a part of a supportive team who will help you learn and grow in this role.

What we are looking for:

  • Experience in managing client emails and phone queries
  • Great communications skills - relate to a variety of people and simplify complex information
  • Great time management, able to prioritise and multi-task
  • Make informed decisions after reviewing all information available
  • Ability to follow workflows and processes
  • Excellent computer and software knowledge
  • Case Management experience and knowledge of the health sector and rehabilitation will be advantageous

Applications will only be accepted when formally submitted through our ACC Career Website.

As a Recovery Assistant, you will proactively engage with our clients and support them through their recovery, using your excellent customer service skills. You will guide them to plan their rehabilitation, including any treatment and supports, and ensure they understand how we can help.

You will be part of a team with shared responsibility for case management of a pool of customers. You will answer client queries and be allocated tasks to deliver the best next action for our clients. You will be working as a part of a supportive team who will help you learn and grow in this role.

What we are looking for:

  • Experience in managing client emails and phone queries
  • Great communications skills - relate to a variety of people and simplify complex information
  • Great time management, able to prioritise and multi-task
  • Make informed decisions after reviewing all information available
  • Ability to follow workflows and processes
  • Excellent computer and software knowledge
  • Case Management experience and knowledge of the health sector and rehabilitation will be advantageous

Applications will only be accepted when formally submitted through our ACC Career Website.

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